Cart and Checkout page not working on Tsubaki theme

dolgelukkig commented 1 year ago

Quick summary

When the Tsubaki theme is active when Woocommerce is activated the Cart and Checkout page don't seem to work.

It only happens when the Woocommerce settings page displays this in the advanced tab:

Markup on 2023-08-22 at 11:39:54

If the pages are created in the old way of selecting pages the theme works as expected:

Markup on 2023-08-22 at 12:58:28

Inspired on this bug report I tried deactivating Page Optimize and that solved the issue. https://github.com/Automattic/wp-calypso/issues/77366

I was able to replicate in a test site.

Steps to reproduce

Open a new site, activate Tsubaki and setup a webstore.

The cart and checkout page are setup as theme template files but when testing the webstore the pages will not open.

What you expected to happen

I expected the checkout flow to work

What actually happened

The pages stayed blank or returned a 404 error

Impact

Some (< 50%)

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

No response

Logs or notes

Two possible workarounds:

Create the pages for Cart and Checkout while a classic theme was active and activate Tsubaki afterwards. Deactivate the Page Optimize plugin

cuemarie commented 1 year ago

📌 REPRODUCTION RESULTS

Tested on Atomic – Could Not Replicate

📌 FINDINGS/SCREENSHOTS/VIDEO I tried replicating this on Site ID: 221371699

Site was created 2023-07-17, AT'd on 2023-08-15
I activated Tsubaki (first) and then set up a new store for it today
My /wp-admin/admin.php?page=wc-settings&tab=advanced page shows:
I created a quick test product and added it to my cart. Both the /cart page and /checkout page load as expected.
Page Optimize is active on my site

⚠️ Woo Status Report

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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #113 - /shop/ Cart: #114 - /cart/ Checkout: #115 - /checkout/ My account: #116 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Tsubaki Version: 1.2.2 Author URL: https://automattic.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: /wordpress/plugins/woocommerce/8.0.2/packages/woocommerce-blocks/templates/notices/error.php /wordpress/plugins/woocommerce/8.0.2/packages/woocommerce-blocks/templates/notices/notice.php /wordpress/plugins/woocommerce/8.0.2/packages/woocommerce-blocks/templates/notices/success.php ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-08-23 00:22:38 -07:00 Options: ✔ Notes: 61 Onboarding: completed ### WooCommerce Payments ### Version: 6.3.2 Connected to WPCOM: Yes Blog ID: 221371699 Account ID: - ### Action Scheduler ### Complete: 30 Oldest: 2023-08-16 17:21:46 -0700 Newest: 2023-08-22 16:58:56 -0700 Failed: 8 Oldest: 2023-08-16 17:37:35 -0700 Newest: 2023-08-22 17:02:44 -0700 Pending: 3 Oldest: 2023-08-22 17:04:44 -0700 Newest: 2023-08-23 16:55:50 -0700 ### Status report information ### Generated at: 2023-08-22 17:02:56 -07:00 ```

📌 ACTIONS

Requested author feedback

📌 Message to Author @dolgelukkig I wasn't able to reproduce this. Can you spot anything in my test that I ran that differs from what you observed/tested?

daledupreez commented 1 year ago

Pinging @Automattic/somewherewarm for visibility, as this may have to do with how we're setting up the Woo templates on Atomic sites.

cuemarie commented 1 year ago

Moving this forward for further tracking/investigation. Thanks @daledupreez !

davemart-in commented 1 month ago

@beaulebens do you know if there is a team over in Woo that works on theme compatibility issues? This one is over a year old and I don't see it being picked up on the Dotcom side of things.

Closing this out as "Won't fix", but happy to re-open it on the Woo side of things.

beaulebens commented 1 month ago

@opr since this sounds like something related to cart/checkout specifically, can someone from Rubik please take a look and see if you can reproduce?

mikejolley commented 1 month ago

I briefly checked this theme locally and had no issue. I didn't delve too deep because the screenshot in the report was something we reverted/replaced due to similar issues last year which was fixed:

https://github.com/woocommerce/woocommerce-blocks/pull/10773

Automattic / wp-calypso