Misleading failed renewal email

[devNigel]

Quick summary

The failed automatic renewal emails that we send to the user does not mention that we will attempt payment again. The email says:

A problem with the WordPress.com Pro plan renewal for {{siteaddress}} still needs to be resolved. Update the payment information, otherwise the plan will expire in 20 days and the site’s content may not appear as intended.

This is misleading because a user might think the subscription would automatically expire and can ignore this message. However, our system, retries renewal and it can be successful.

The email should clarify that.

Steps to reproduce

NA

What you expected to happen

Expected the subscription to expire after reading this message:

A problem with the WordPress.com Pro plan renewal for {{siteaddress}} still needs to be resolved. Update the payment information, otherwise the plan will expire in 20 days and the site’s content may not appear as intended.

What actually happened

Our system retried the renewal and it renewed.

Impact

All

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

Simple, Atomic

Logs or notes

User report: 7084055-zd-a8c

[github-actions[bot]]

Support References

This comment is automatically generated. Please do not edit it.

• [ ] 7084055-zen

[cuemarie]

📌 ACTIONS

• Updated to an Enhancement request rather than a bug
• Feature request kept