Open cuemarie opened 11 months ago
Support References
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📌 FINDINGS/SCREENSHOTS/VIDEO Makes sense, especially for support
📌 ACTIONS
@Copons I think this would be accomplished in effect with an author view. Which would also be potentially valuable for Partner themes.
@ianstewart Connecting this feature request to the related design task, which is already in our backlog: https://github.com/Automattic/dotcom-forge/issues/2516
What
Add a search filter or view that shows only themes that are supported by WordPress.com.
Why
When customers come to support for help with third party themes, we often advise that they can receive more help from us in the future if they switch to a theme we support.
However, there's no way to show them only those themes in the showcase. The closest option is to point them to "Recommended" but to clarify that anything there labeled "Partner" is not supported by us.
Here's an example use case, from: 7472023-zen
How
Add "Supported by WordPress.com" to the list of Feature filters:
This would allow HEs to share a direct link to that filtered showcase search when supporting customers.