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Unable to review Installed Themes to activate an already existing theme #86935

Closed AmeliaBriscoe closed 7 months ago

AmeliaBriscoe commented 8 months ago

Describe the bug

After uploading a non-WP.com premium theme, if you want to activate it at a later time, there is no visible way to get back to the 'Installed Themes' area. You need to manually navigate to themes.php in the URL.

Screencast of the issue below. I'm installing the Altitude Pro theme from the StudioPress team (WP Engine)

https://github.com/Automattic/wc-calypso-bridge/assets/2174223/283ac60f-1195-4b4c-96b4-3d653a4ec76f

Expected behavior

There should be a link to view the already installed themes so they can be activated

Steps to reproduce

  1. Go to Appearance > Themes > Install Themes and upload a non-WP.com theme
  2. Navigate away from the themes area and then go back to Appearance > Themes
  3. Searching for the theme does not help
  4. Clicking 'Install Theme' and searching does not help
  5. Using the Class settings in the **Settings > Hosting Configuration"" does not help
  6. Need to navigate by adding themes.php' to the main admin URL. eg -https://domain.com/wp-admin/themes.php`

WordPress Environment

Details ### WordPress Environment ### WordPress address (URL): https://impossiblyglittery.com Site address (URL): https://impossiblyglittery.com WC Version: 8.5.0.41 REST API Version: ✔ 8.5.0.41 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 8.1.27 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.4.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.4.28-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 8.5.0.41 WC Database Prefix: wp_ Total Database Size: 38.93MB Database Data Size: 23.46MB Database Index Size: 15.47MB wp_woocommerce_sessions: Data: 1.02MB + Index: 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Number of Decimals: 2 Taxonomies: Product Types: booking (booking) bundle (bundle) composite (composite) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: Automattic/wc-calypso-bridge#492 - /shop-placecard/ Cart: Automattic/wc-calypso-bridge#46 - /cart/ Checkout: Automattic/wc-calypso-bridge#47 - /checkout/ My account: Automattic/wc-calypso-bridge#48 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Frost Version: 1.0.7 Author URL: https://wpengine.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. 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What plan is active?

Performance

PanosSynetos commented 8 months ago

@AmeliaBriscoe thanks for raising this. It seems like there was a hiccup.

Two things I noticed

On your screencast, I don't see the filter bar. I visited your site and I can now see it.

image

I uploaded another theme (Listable) which you can see it when going to wp-admin/themes.php

image

but indeed I cannot see it under My Themes https://wordpress.com/themes/my-themes/impossiblyglittery.com - I can only see the active one

image

@ilyasfoo @verofasulo Ghidorah has implemented functionality, to Default to Store categories filter

Could this be related?

ilyasfoo commented 8 months ago

I think we may need to remove the hidden Store filter for My Themes query, as mentioned by @PanosSynetos

cc @chihsuan since you've worked on https://github.com/Automattic/wp-calypso/pull/86516 prior, if you could also help 🙏

chihsuan commented 7 months ago

I think we may need to remove the hidden Store filter for My Themes query, as mentioned by @PanosSynetos

cc @chihsuan since you've worked on #86516 prior, if you could also help 🙏

I've opened a PR to show the installed themes in My Themes tab.

Searching for the theme does not help

However, I'm still not able to see my installed (non-WP.com / non-WP.org) theme through the search. I confirmed that this issue exists even on a site with the Creator plan. @Automattic/t-rex team Do you know if this is expected?

https://github.com/Automattic/wp-calypso/assets/4344253/940bc3ee-7faf-4a95-9ec0-142fabbe80ee

dsas commented 7 months ago

It's surely unexpected from a user pov. It is expected from our "knowing how the code works" pov.

The search uses our wpcom API (/rest/v1.2/themes) backed by elastic search, which isn't a site-specific endpoint. It also uses the wporg API (https://api.wordpress.org/themes/info/1.1/?action=query_themes&request%5Bfields%5D%5Bextended_author%5D=true&request%5Bfields%5D%5Btags%5D=true&request%5Bsearch%5D=YOURSEARCHTERM&request%5Bpage%5D=1&request%5Bper_page%5D%3A=100&request%5Bbrowse%5D=popular) and the results are then combined within Calypso. It won't include themes that aren't offered as part of wpcom or wporg.

ilyasfoo commented 7 months ago

Thanks for the details, @dsas!

There was indeed a bug in Woo Express that prevented some themes from being displayed, but it's not related to this particular issue.

@chihsuan Has made a fix in https://github.com/Automattic/wp-calypso/pull/86944 to display installed themes for Woo Express & free trial, however it's still limited to themes available on either WP.com or WP.org. Custom themes will not be listed in this screen, users will have to rely on the wp-admin's themes screen instead.

In regards to the original issue, I don't think it can be fixed from our end since it's a problem that exceeds Woo Express' context. @dsas do you think this issue can be addressed by Trex?

dsas commented 7 months ago

it's a problem that exceeds Woo Express' context

If you've got access to a sandbox then I'd encourage you to not be limited by a context, but to address things that get in your way, consulting and asking for reviews for people more familiar with the codebase.

Since the reorg I'm not sure when/if T-Rex will get to this. I'll defer to @Copons on that.

Copons commented 7 months ago

We are not actively working on the Theme Showcase right now and for the foreseeable future.

We can definitely help with maintenance, although this specific case seems more related to Woo Express than WordPress.com. 🤔

The "My Themes" tab should be visible on all site types — it has always been visible on Atomic, and we have recently (https://github.com/Automattic/wp-calypso/pull/86660) extended it to Simple. Is there a reason for not showing the categories ribbon (which includes the My Themes tab) on Woo Express?

As an aside, could anyone point me to how to test the Woo Express flow? 😄 If the process includes sensitive info, please send me a DM or use the T-Rex channel on Slack.

ilyasfoo commented 7 months ago

We can definitely help with maintenance, although this specific case seems more related to Woo Express than WordPress.com. 🤔

Thanks, @Copons! Based on my testing, this also reproducible with the Entrepreneur plan (I think it may affect all plans with Nav Unification)

Is there a reason for not showing the categories ribbon (which includes the My Themes tab) on Woo Express?

"My Themes" tab is actually shown in Woo Express:

image

As an aside, could anyone point me to how to test the Woo Express flow? 😄

Sure thing!

  1. Go to https://woo.com/start
  2. Go through NUX by filling up required fields
  3. In the final step, click on Try Woo Express for free
  4. After the loading screen, you should have free trial site set up
  5. Go to Upgrades > Plans
  6. Purchase either Essentials or Performance plan to gain permission to upload custom themes
  7. Install a custom theme that's not in wp.com nor wp.org but don't activate it
  8. Go to Appearance > Themes and observe the theme will not be on the list
ilyasfoo commented 7 months ago

Hey, folks! @Copons helped out and he wasn't able to reproduce installed theme not being listed in Calypso's My Themes section, which could mean that it only may affect some themes (I was only able to reproduce it with an older theme, BeTheme, but not on a newly generated one).

Additionally, he identified that the Appearance > Themes no longer links to Calypso's theme section, but instead goes to wp-admin's theme page. This recent change is a part of navigation redesign project. This means that all installed themes will be listed there, making the bug, if it even exists, inconsequential.

Closing this issue, but feel free to reopen! Thanks for all the help and feedback! 🙏