Open pauljacobson opened 8 months ago
Just to add, users reported missing images from media or errors while uploading images or "this image has an empty alt attribute" message in their media.
Support References
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UPDATE May 9, 2024: Read before Reporting
Please investigate the missing image issue you're dealing with before reporting on this thread.
Current escalation thread: p1715271974999929/1715265147.089629-slack-C02FMH4G8
(Possible) Current Symptoms
Previous Symptoms:
This is exclusive to the issue triggered by the change of the file paths on Simple Sites from
files.wordpress.com
to/wp-content/uploads/
.files.wordpress.com
X/wp-content/uploads/
)Updates
Quick summary
I noticed that there are a number of reports of missing images or other media on a number of WordPress.com sites. The sites seem not to be plugin-enabled sites. Opening this issue to track reports.
My first encounter of this issue was in 7766785-zen where the user reported that all media save for the most recent two posts are no longer loading, and the relevant media is not displaying in the Media library.
Steps to reproduce
According to @vinnykaur , we haven't been able to reproduce this on our side. See p1708426096835589-slack-C02FMH4G8
What you expected to happen
Media should load consistently.
What actually happened
Media seems to be removed or is not loading for older content.
Impact
Some (< 50%)
Available workarounds?
No and the platform is unusable
Platform (Simple and/or Atomic)
Simple
Logs or notes
Other reports: