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Missing media on Simple Sites after the files.wordpress.com > wp-content/uploads path change #87642

Open pauljacobson opened 8 months ago

pauljacobson commented 8 months ago

UPDATE May 9, 2024: Read before Reporting

Please investigate the missing image issue you're dealing with before reporting on this thread.

Current escalation thread: p1715271974999929/1715265147.089629-slack-C02FMH4G8

(Possible) Current Symptoms

Previous Symptoms:

This is exclusive to the issue triggered by the change of the file paths on Simple Sites from files.wordpress.com to /wp-content/uploads/.

Updates

Quick summary

I noticed that there are a number of reports of missing images or other media on a number of WordPress.com sites. The sites seem not to be plugin-enabled sites. Opening this issue to track reports.

My first encounter of this issue was in 7766785-zen where the user reported that all media save for the most recent two posts are no longer loading, and the relevant media is not displaying in the Media library.

Steps to reproduce

According to @vinnykaur , we haven't been able to reproduce this on our side. See p1708426096835589-slack-C02FMH4G8

What you expected to happen

Media should load consistently.

What actually happened

Media seems to be removed or is not loading for older content.

Impact

Some (< 50%)

Available workarounds?

No and the platform is unusable

Platform (Simple and/or Atomic)

Simple

Logs or notes

Other reports:

vinnykaur commented 8 months ago

Just to add, users reported missing images from media or errors while uploading images or "this image has an empty alt attribute" message in their media.

github-actions[bot] commented 8 months ago

Support References

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