Launchpad: Sometimes the Launchpad gets sites stuck in a redirect loop

[sixhours]

We get the occasional report of a site that gets into a stuck state where the site editor cannot be accessed because it automatically redirects to the onboarding Launchpad at /setup/site-setup?siteSlug=..., which then redirects to /home.

It seems to be related to the site_intent option not being cleared at the correct time, and/or to the site's launch state, because clearing the site_intent usually fixes it.

Reports:

• p1704389206048269-slack-C0Q664T29
• p1687983958852119-slack-C0Q664T29

Related PRs:

• https://github.com/Automattic/wp-calypso/pull/78869
• https://github.com/Automattic/jetpack/pull/31673

[ash1eygrace]

Another instance: 8317102-zd-a8c Open request: p9F6qB-fqh-p2

[github-actions[bot]]

Support References

This comment is automatically generated. Please do not edit it.

• [ ] 8317102-zen
• [ ] 8438115-zen
• [ ] 8443021-zen
• [ ] 8642688-zen

[rickmgithub]

Another instance - 8438115-zd-a8c

[rickmgithub]

Also looks like this is another case 8317102-zd-a8c

[ktyfuller604]

Another case - 8443021-zd

Launching the site clears the loop. Set the site to "Coming Soon" after launching it does not cause the error to return.

[jerrysarcastic]

Also reported in 8642688-zd-a8c

launching the site/setting back to coming soon worked to get this user unstuck