Plans Grid: Unclear messaging about 200GB storage downgrade to 50GB when plan intervals change

jeyip commented 4 months ago

p1715159824482899-slack-C02BEP610

Quick summary

If a user has been grandfathered into the 200GB storage feature, changing billing plans will reset their default storage to 50GB. The UI currently does not inform the user of this fundamental change to their site. p1715159824482899-slack-C02BEP610

upgrade-200-to-50-gb

Steps to reproduce

Visit site with legacy 200GB storage creator or entrepreneur plan ( reach out if need access to one )
Verify that a user can change billing terms to monthly, yearly, 2yearly, etc.
Note that no warning is shown to the user that their site's default storage capacity will decrease

What you expected to happen

A notice to be shown

What actually happened

No notice is shown

Impact

Some (< 50%)

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

No response

Logs or notes

No response

jeyip commented 4 months ago

We've merged a notice for the plans grid, but a more appropriate spot would be in plan checkout ( because there are a variety of ways outside the plans grid to add plans to a cart ) see discussion here

When we add a notice to the checkout page, we should reconsider whether or not it's still beneficial to have a notice on the plans grid as implemented in https://github.com/Automattic/wp-calypso/pull/90664

inaikem commented 3 months ago

+1 on making this change since it affects users changing billing periods between 1, 2 or 3 years:

p1719369557522579-slack-C03TY6J1A + 8312255-zd-a8c

syhussaini commented 1 month ago

We may also need to let the user know about the plans that were offered as a part of the unlimited storage. One such example is 8661414-zd

github-actions[bot] commented 1 month ago

Support References

This comment is automatically generated. Please do not edit it.

[ ] 8312255-zen
[ ] 8661414-zen

Automattic / wp-calypso