Build Your Site Onboarding Flow - Can not exit flow

[eoigal]

Quick summary

When you go through the "let us build your site" onboarding flow selected at the goals page, you ultimately end up on checkout.

If you clear the cart and leave checkout, you will be returned to the start of "let us the build your site" flow and again you can only continue to the checkout, so stuck on the flow.

Steps to reproduce

1. Create a new account on WordPress.com

2. When choosing the site goals, select the Let us build your site in 4 days option

   

3. Continue on the build your site flow until checkout

4. Delete items from cart and you will be redirected back to start of the build your site flow

What you expected to happen

If user empties their build your site purchase in the cart, they should be redirected to the regular create a site flow.

What actually happened

User was redirected to the start of the build your site flow again, looping the same flow over.

Impact

All

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

Simple

Logs or notes

No response

[Addison-Stavlo]

What you expected to happen

Adding thoughts on where the user should/could potentially land instead:

• User returns to the goals page where they had selected "let us build your site".
• User returns to the next stepper page after goals, that would have been the result of not having selected "let us build their site"
• Use returns to the beginning of the original stepper flow, before the goals page.
• User exits the onboarding flow to the my home of their site (quick escape, but potential loss of helpful setup guidance).

[davemart-in]

@javierarce any thoughts on where we want to send them? @Addison-Stavlo outlined some options above.

[javierarce]

To me, the best alternatives would be to:

1. Send the user back to the goals page.
2. Send the user back to the "Let us build your site" page.

• The first option lets the user pick a new goal in case they change their mind.
• The second option allows the user to restart their previous selection and review the information of the goal they selected, while also providing an easy way to return to the goals page. This is my preferred option.

And this is out of the scope of this issue, but I think we should do something with the link on the top right corner: either removing it or fixig the capitalization & redirecting to the "Bring your vision to life" step instead of the "Pick a design" step.