mrfoxtalbot
commented
3 months ago I can replicate this. I suspect we went with the monthly price on the notice below to increase conversion but it works against us in this context:
Open travisw opened 3 months ago
mrfoxtalbot
commented
3 months ago I can replicate this. I suspect we went with the monthly price on the notice below to increase conversion but it works against us in this context:
Quick summary
If a user has business yearly in their cart, and then clicks to install a paid plugin from /plugins (eg. Yoast) which prompts them to upgrade to business, when they click through to checkout we actually “downgrade” business yearly in their cart to business monthly.
Not sure if this is intentional, but keeping the longer term plan might give us an easy little sales boost.
Steps to reproduce
With a logged in user and site without a Business plan already, add Business yearly to your cart, but don't purchase it.
Go to /plugins and click the "Yoast SEO Premium" card.
On the Yoast plugin page click "Purchase and activate"
Click "Install" on the modal.
Click "Upgrade and activate plugin" on the next modal.
Notice that Business monthly is now in the cart and not Business Yearly.
What you expected to happen
I'd expect to the original Business yearly to remain in the cart instead of getting replaced with the monthly version.
What actually happened
The Business yearly plan in the cart was replaced with the monthly version.
Impact
Some (< 50%)
Available workarounds?
Yes, easy to implement
If the above answer is "Yes...", outline the workaround.
On the checkout page the plan can be changed from monthly to yearly. It's less about the user's ability to do so than it is about lost sales from the users who don't.
Platform (Simple and/or Atomic)
No response
Logs or notes
No response