Open masperber opened 2 months ago
Customer report: 8710353-zd-a8c
Support References
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Tested and confirmed there is an error shown when uploading through wp-admin/upload.php for a private atomic site:
NOTE - Another Available Work-Around (il update above post to mention this): use the default calypso interface for uploading at wordpress.com/meadia/{siteSlug}
, which is the default and can also be found and managed from the wp-admin page in the top right:
This work-around seems easier than what was originally mentioned above regarding changing site privacy. When testing this I initially uploaded at the calypso url given following instructions above to Click on Media > Library
, and the upload to videopress worked with no errors. Changing to 'classic' interface and uploading from wp-admin did encounter the error.
With the easier work-around, this could be considered less than high priority (as per pciE2j-oG-p2).
My opinion is that this should be considered high priority since migrated, developer, and agency sites are defaulted to use wp-admin view.
My opinion is that this should be considered high priority since migrated, developer, and agency sites are defaulted to use wp-admin view.
Good points. I was back and forth on leaving this high or not, but ended up following the matrix laid out here pciE2j-oG-p2 as its instructed as part of the groundskeeping rotation.
Even if the workaround is difficult, it only recommends high priority if it is experienced by all users. Here it is limited to a subset of users, has one workaround conflated with privacy settings (that is hinted at with the notice above the error), and another simple workaround for others.
Added to the VideoPress project board so it can be worked in the next maintenance rotation, in case no one does it before.
Quick summary
An error message is given when trying to upload a video to VideoPress when the WordPress.com site is set to private.
Steps to reproduce
What you expected to happen
The video should be uploaded either to VideoPress or to the site's upload folder if uploading to VideoPress is not possible while the site is private. An error message should not be given.
What actually happened
An error message is displayed:
Impact
All
Available workarounds?
Yes, difficult to implement
Edit - Yes, and an easy to implement.
If the above answer is "Yes...", outline the workaround.
To workaround, either make the site public or Coming Soon to upload videos to VideoPress or deactivate the VideoPress module or go to {siteurl}/wp-admin/media-new.php to bypass VideoPress while the site is Private.
Edit - Another workaround is to select "default" view and upload from the calypso media library URL:
Platform (Simple and/or Atomic)
Atomic
Logs or notes
No response