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Feature Request: allow editing VAT details #95441

Open jartes opened 1 month ago

jartes commented 1 month ago

What

We are seeing increased support requests from users asking to get their VAT account details modified.

Slack convo with context: p1729104458563459-slack-C0160HSMDQV

Why

This will allow users to edit the VAT details they already have set up on their accounts without having to contact support.

How

We can reuse the same form we use when adding details. We can also use this opportunity to ship a fix for #73817 to improve the messaging when the provided information is incorrect.

DavidRothstein commented 1 week ago

I'm adding this issue to the payments team inbox for consideration (so it doesn't get ignored), but PCYsg-38y-p2 explains why users are currently prevented from editing VAT details on their own, so it's not necessarily our decision to make.

jartes commented 1 week ago

Thanks for adding it to Shilling's inbox!

If that's not possible, I thought we could allow them to enter the new VAT information. But, when they click to save the changes (we can change the wording), we can trigger an "pending review" status saying that their new data is being validated. I think this can at least, make the process less manual.

Thank you!

cc @nerdysandy

jartes commented 1 week ago

I'm sharing the following suggested by @nerdysandy: We should be able to detect many VAT info updates automatically and do manual reviews when needed. Do you think that's something we can consider, @DavidRothstein?

Slack convo with more context: p1729104458563459-slack-C0160HSMDQV

sirbrillig commented 1 week ago

From our planning call:

Can we get more information about what customers are needing this feature and why? Users typically shouldn't be changing their tax information, as it could be a vehicle for fraud. Trying to implement a monitoring system is possible but it's not a small project. However, if there is a particular use case that these users need, we might be able to better address it in another way. Whatever we choose to do we should verify with the Tax team and the Fraud team. Could you make a p2 post with the details of the customers who this would benefit and link to it here?