/start/free flow's domain blurb does not fit in context

niranjan-uma-shankar commented 1 month ago

Quick summary

The /start/free flow has this blurb doesn't fit for a couple of reasons:

" ... then select any paid annual plan" — there is no plan selection step in this flow
"We'll pay the first year's domain registration fees ..." : this works only if the paid plan is purchases along with the domain (or before the domain). Purchasing a domain first, and then a paid plan next, will not make the purchased free.

Steps to reproduce

Go to /start/free
At the domain step, type in a query in the search input box.

What you expected to happen

The domain blurb on the right to not mention paid annual plans. Since there is no plans step, asking the user to select a paid plan doesn't fit here.

What actually happened

The blurb asks to select a paid plan to get a domain free.

Impact

Some (< 50%)

Available workarounds?

No but the platform is still usable

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

No response

Logs or notes

No response

andregardi commented 1 month ago

@niranjan-uma-shankar , We have different copies for the same blurb when the site is paid or free. Both of them mention paid plans.

/start/domains:

/start/free:

To me it looks like the paid plan is intentionally mentioned to present the domain as a perk. Trying to convert the user to a paid plan on the spot.

One possible solution could be remove the entire section. Any thoughts on it?

Robertght commented 1 month ago

📌 REPRODUCTION RESULTS

Tested on the platform - Replicated

📌 ACTIONS

Triaged

My thoughts:

I agree there's no context regarding the plan, however, we could inform they'll pick one later in the process. Maybe having two simple separate paragraphs could be clearer for them?

Pick a domain of your choice Next, select your preferred annual plan.

PS: I switched this from Bug to Enhacement as there's nothing broken at the moment. Feel free to correct me on that.

andregardi commented 4 weeks ago

Thank you for your thoughts @Robertght

I agree there's no context regarding the plan, however, we could inform they'll pick one later in the process. Maybe having two simple separate paragraphs could be clearer for them?

The problem I see with that is if the user are accessing specifically the /start/free url, the plan decision is already made as Free plan. After selecting a payed domain, user is already faced with checkout page for payment. Upgrading to a payed plan later, will not discount the already payed domain at this point.

I say that we could present the /start/domains blurb to all users, including /start/free ones. The /start/domains` blurb:

Presents an opportunity to convert the user with Check paid plans » call to action.
Does not display ambiguous message with.
Keeps the event orders very clear, paid plan first them choose free domain later.

Any thoughts on that?

niranjan-uma-shankar commented 3 weeks ago

PS: I switched this from Bug to Enhacement as there's nothing broken at the moment. Feel free to correct me on that.

Makes sense to switch to Enhancement, thanks!

The problem I see with that is if the user are accessing specifically the /start/free url, the plan decision is already made as Free plan. After selecting a payed domain, user is already faced with checkout page for payment. Upgrading to a payed plan later, will not discount the already payed domain at this point.

Correct! This is a good summary of the problem being discussed.

The /start/domains` blurb: Presents an opportunity to convert the user with Check paid plans » call to action. Does not display ambiguous message with. Keeps the event orders very clear, paid plan first them choose free domain later. Any thoughts on that?

Sounds good to me.

andregardi commented 3 weeks ago

Thank you @niranjan-uma-shankar I am making it normal priority, since it has being like that since a long time. I will be on groundskeeping again on the second week of November. If nobody solve it until there, I will address it them.

andregardi commented 1 week ago

I have a PR waiting for review on it: https://github.com/Automattic/wp-calypso/pull/96374

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