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Idea: Direct users in migration flows to support when site is Atomic with non-UTF-8 databases #95792

Open daledupreez opened 2 weeks ago

daledupreez commented 2 weeks ago

Details

As flagged in p1730135869629649/1730056049.483659-slack-C0Q664T29 by @cuemarie, from time to time we have users coming into our migration flows with already-Atomic sites. (The user in this case had a Commerce site, which gets auto-transferred after the plan purchase to install WooCommerce and other bundled plugins.)

When this happens, we should check that the Atomic site is using a UTF-8 character encoding for in their databases, and if not, we should get these users are directed across to support so we can correctly get their site ready for a transfer.

cc @fditrapani for thoughts on the "how"/UX.

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fditrapani commented 2 weeks ago

Thanks for the ping @daledupreez. What are some of the ways we can detect this case? Can we do it from the URL? or does it happen during the migration when it fails?