Help Center: Switch to check if elapsed time less than 15 minutes

[escapemanuele]

Related to p1732093892596739/1732093791.902089-slack-C07D72S1135

Proposed Changes

Instead of tracking the elapsed time, we just track if the answer from the user happened in less than 15 minutes.

Why are these changes being made?

ExPlat p1732054589211009/1732020069.327289-slack-CNTD4G117 doesn't support the <= operator for the elapsed_time property. We’ll need to incorporate that logic directly into the event. After analyzing historical data we agreed that 15 minutes (900 seconds) would be the most suitable threshold.

Testing Instructions

• Test new Help Center
• Clear the chat
• Ask to talk with an human
• Answer the message in less than 15 minutes
• Check that (with Tracks Vigilante for example) the event calypso_odie_first_answer_to_human_support has been fired with the prop elapsed_time_less_than_900s set to true

[github-actions[bot]]

Calypso Live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-125144

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https://calypso.live?image=registry.a8c.com/calypso/app:build-125144&env=jetpack

Automattic for Agencies live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-125144&env=a8c-for-agencies

[matticbot]

This PR modifies the release build for the following Calypso Apps:

For info about this notification, see here: PCYsg-OT6-p2

• help-center
• notifications
• wpcom-block-editor

To test WordPress.com changes, run install-plugin.sh $pluginSlug hc-update-tracking on your sandbox.

[matticbot]

Here is how your PR affects size of JS and CSS bundles shipped to the user's browser:

Async-loaded Components (~14 bytes added 📈 [gzipped])

``` name parsed_size gzip_size async-load-automattic-help-center +19 B (+0.0%) +14 B (+0.0%) ``` React components that are loaded lazily, when a certain part of UI is displayed for the first time.

Legend

What is parsed and gzip size?

**Parsed Size:** Uncompressed size of the JS and CSS files. This much code needs to be parsed and stored in memory. **Gzip Size:** Compressed size of the JS and CSS files. This much data needs to be downloaded over network.

Generated by performance advisor bot at iscalypsofastyet.com.