Phases Two & Three - Define & Ideate

[github-learning-lab[bot]]

This pull request is about the Define & Ideate phases of Design Thinking.

Challenge question

We've learned that Design Thinking is all about users. With that in mind, which of the following problem statements, based on the case study from our previous pull request, is more effective?

• [x] We need a system to ingest and consolidate road maintenance issues from multiple sources and in many formats.
• [x] The citizens in our town need to easily report road issues and follow the progress of repairs.

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I'll respond when you check one of the boxes above.

[github-learning-lab[bot]]

Answer :crystal_ball:

That's right! The second statement is much more likely to result in an innovative and valuable solution for the citizens.

Such statements are created in the Define phase (phase 2) of Design Thinking. In this phase, designers gather and analyze all of the information collected during the Empathize phase. By identifying pain points and patterns in the information, a clear definition of the problem is crafted.

After the problem has been defined, designers can begin to generate ideas for a solution. This is phase 3 - Ideate. In this phase innovation & creativity are the most important factors! To transition to the Ideate phase from the Define phase, teams often ask "how might we..."

Read more detail about how to define and ideate in this pull request.

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:keyboard: Activity: Define & Ideate

1. Review the additions about the Define & Ideate phases of Design Thinking in the Files changed tab. That's where the content for these topics in our Design Thinking Toolkit will come from.
2. Approve this pull request
3. Merge this pull request
4. Delete the branch

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I'll respond when you merge this pull request.

[github-learning-lab[bot]]

You can find your next steps in your next pull request.