Open Ratlord opened 1 week ago
Azeirah
commented
1 week ago Most likely due to changes I made yesterday. I'm testing out different refreshing methods, but I unfortunately don't have a tablet to test with at the moment. For what I tested I thought it worked well, I'll rollback the changes for now until I am certain it is working as intended.
Azeirah
commented
1 week ago What is the e-mail address for one of the accounts (or both)? I quickly want to check for specific errors, if you prefer not to share publicly please reach out to me at smg@smgmusicdisplay.com (I will set-up an e-mail address for scrybble sooner rather than later)
From what I can tell the issue might be specific to your account. I have not received any other reports, and don't see any major errors on the error monitoring service, and my own account is working as intended. So I assume it's a more specific issue.
Ratlord
commented
1 week ago I have sent an email with the info about the accounts affected.
Hi!
Recent owner of Remarkable Paper Pro and an avid Obsidian enjoyer - was really looking forward to trying scrybble, unfortunately I have encountered an error: "There was an error loading your ReMarkable files." error on the website when clicking "Dashboard"
since I thought maybe re-entering the Remarkable One time code could help I made a separate account and tried again, but unfortunately same result.
"Sync Status" is empty. I have logged into the plugin on Obsidian and no files are being synced as well.
I have cancelled subscription on both accounts for now (to not forget later), but can setup another one for testing.