Rooms Call not getting connected with Azure communication web app

Azure-Samples / communication-services-ui-library-react-native

UI library sample for React Native Bridge

MIT License

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Rooms Call not getting connected with Azure communication web app #54

Open Lezoson opened 2 weeks ago

Lezoson commented 2 weeks ago

Rooms call not getting connected with web call and mobile app

I have cloned and reproduced the latest Azure web calling hero and Azure communication react native mobile app but the call is not getting connected with each other, Whereas if i connect the call in mobile and then connect the web app its getting connected but if i do it in vice versa its not, hoping for the good solution

Thanks in advance.

iaulakh commented 1 week ago

Hi @Lezoson ,

Thank you for trying the UI Library samples. Regarding the issue, please share the following information:

Are you using the same room ID on both devices? Is the ID created from the same ACS resource?
Are you using different ACS access tokens on both devices? Each call participant requires an individual token.
What are the roles of the room participants? Rooms overview. To test initially, you can try with the presenter role to test capabilities.

Please let me know if you need any further assistance.

Lezoson commented 1 week ago

Hi @iaulakh

Iam using the room ID created from same resource and also if i use different access token the app is getting crashed and closes automatically but if i join with the access token i can able to join, Iam using presenter as the default role

Kindly check on it and let me know at the earliest

iaulakh commented 6 days ago

Hi @Lezoson,

Did you create two access tokens and add both of them to the room before joining the call? Could you please share the crash logs from the IDE?

In the meantime, to help the ACS teams better support your integration needs and expectations, please fill out this form: Feedback Form.

Thank you!

Lezoson commented 6 days ago

Hi @iaulakh

Yes i created two different access token for two different devices to get connected with each other, but the participants are not connecting with each other in real time but i can able to hear the voice if i unmute my mic.

Now there is no crash in my app ie, because of the same access token

Thank you.

iaulakh commented 3 days ago

Hi @Lezoson ,

Thank you for providing your feedback. Our Product Manager has sent you an email to schedule a session. Kindly respond to the email at your earliest convenience to discuss your concerns.

Thank you!