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Azure Media Services Explorer Tool
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Object Reference is Not an Object #115

Closed jaycosentino closed 4 years ago

jaycosentino commented 5 years ago

I have been using the Azure Media Services Explorer for years without issue. Now, I am having an issue. I can connect to the account, but I get the below Unhandled Exception window where I click on Continue. I had been getting this lately, but pressing continue allowed me to do what I needed (view the main assets window, batch uploads, publish locators, download excel info, etc.). Today, I am getting the new Connecting window. I go to do a batch upload: I select the directory without issue, then get the “Connecting” window which never goes away.

I have tried from two different computers (one is Win 7 and one is Win 10) with the same result.

Below are the two windows displays and the list of the details from the unhandled exception.

I am able to ignore these message and do my work. I do not know if there is a problem in my account, my computers, or your software.

Jay

Jay Cosentino Computer Analytics 999 E. Touhy Ave. Ste 130 Des Plaines, IL 60018 jcosentino@cacorp.com

See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box.

** Exception Text ** System.NullReferenceException: Object reference not set to an instance of an object. at Microsoft.WindowsAzure.MediaServices.Client.PresentationTimeRange..ctor(PresentationTimeRangeData data) at Microsoft.WindowsAzure.MediaServices.Client.StreamingFilterData.Microsoft.WindowsAzure.MediaServices.Client.IStreamingFilter.get_PresentationTimeRange() at AMSExplorer.Mainform.DoRefreshGridFiltersV(Boolean firstime) at AMSExplorer.Mainform.Mainform_Load(Object sender, EventArgs e) at System.Windows.Forms.Form.OnLoad(EventArgs e) at System.Windows.Forms.Form.OnCreateControl() at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible) at System.Windows.Forms.Control.CreateControl() at System.Windows.Forms.Control.WmShowWindow(Message& m) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.Form.WmShowWindow(Message& m) at System.Windows.Forms.Form.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

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AMSExplorer Assembly Version: 4.3.5.0 Win32 Version: 4.3.5.0 CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Corporation/Azure%20Media%20Services%20Explorer/AMSExplorer.exe

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Microsoft.WindowsAzure.MediaServices.Client Assembly Version: 4.2.0.0 Win32 Version: 4.2.0.0 CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Corporation/Azure%20Media%20Services%20Explorer/Microsoft.WindowsAzure.MediaServices.Client.DLL

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Microsoft.Rest.ClientRuntime.Azure.Authentication Assembly Version: 2.0.0.0 Win32 Version: 2.3.1.0 CodeBase: file:///C:/Program%20Files%20(x86)/Microsoft%20Corporation/Azure%20Media%20Services%20Explorer/Microsoft.Rest.ClientRuntime.Azure.Authentication.DLL

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** JIT Debugging ** To enable just-in-time (JIT) debugging, the .config file for this application or computer (machine.config) must have the jitDebugging value set in the system.windows.forms section. The application must also be compiled with debugging enabled.

For example:

When JIT debugging is enabled, any unhandled exception will be sent to the JIT debugger registered on the computer rather than be handled by this dialog box.

xpouyat commented 5 years ago

Hello Jay, The issue seems related to a filter (global filter I think). Did you create recently a filter with AMSE or with some code ?

jaycosentino commented 5 years ago

Thanks! I am using a quite vanilla version of the AMSE. No programming by us and no global filters if that is what you are referring to. Global filter tab is empty. Nothing different than what I have used in the past.

  1. I start normally.

  2. Before displaying my assets, it comes up with the unhandled exception. (picture 1)

  3. Click on continue and the software runs normally.

  4. The Connecting to the Media Services account – arclearn (picture 2) continues to display but I can ignore it.

  5. My Asset screen shows up. (picture 3).

I do not know if this started with a new version of AMSE or what. It affects multiple computers.

I am baffled. jay

[cid:image001.png@01D53E3E.42367FA0]

[cid:image003.jpg@01D53E3F.2C6C6260]

[cid:image007.jpg@01D53E3F.2C6C6260]

From: Xavier Pouyat notifications@github.com Sent: Friday, July 19, 2019 12:43 PM To: Azure/Azure-Media-Services-Explorer Azure-Media-Services-Explorer@noreply.github.com Cc: Jay Cosentino jcosentino@cacorp.com; Author author@noreply.github.com Subject: Re: [Azure/Azure-Media-Services-Explorer] Object Reference is Not an Object (#115)

Hello Jay, The issue seems related to a filter (global filter I think). Did you create recently a filter with AMSE or with some code ?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/Azure/Azure-Media-Services-Explorer/issues/115?email_source=notifications&email_token=AMVCTLWUELQC6HOIFV7J7BDQAH4KLA5CNFSM4IFJEVI2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD2MJIXY#issuecomment-513315935, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AMVCTLSRKVR3QQE3YD52M7DQAH4KLANCNFSM4IFJEVIQ.

xpouyat commented 5 years ago

Hi, I don't see the screen captures. Can you send them to my email : xpouyat @ microsoft.com ? I am quite sure that the issue comes from a global filter (which is not displayed by the app because the method to display the filters crashes)

jaycosentino commented 5 years ago

I see what you are saying. When I try to refresh the global filters tab, I get the same unhandled exception message. I do not think I want any global filters. I do not think that I ever set any. When I go to that tab and select Create a Global Filter, I know I have not seen this screen before.

How to clear them?

I am sending the pictures again with a copy to your Microsoft account.

[cid:image001.png@01D53E45.46B2DBD0]

[cid:image002.jpg@01D53E45.46B2DBD0]

[cid:image003.jpg@01D53E45.FB10B7A0]

From: Xavier Pouyat notifications@github.com Sent: Friday, July 19, 2019 3:10 PM To: Azure/Azure-Media-Services-Explorer Azure-Media-Services-Explorer@noreply.github.com Cc: Jay Cosentino jcosentino@cacorp.com; Author author@noreply.github.com Subject: Re: [Azure/Azure-Media-Services-Explorer] Object Reference is Not an Object (#115)

Hi, I don't see the screen captures. Can you send them to my email : xpouyat @ microsoft.com ? I am quite sure that the issue comes from a global filter (which is not displayed by the app because the method to display the filters crashes)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/Azure/Azure-Media-Services-Explorer/issues/115?email_source=notifications&email_token=AMVCTLUTAYMDL2HLC3DPNKTQAINRLA5CNFSM4IFJEVI2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD2MUOSQ#issuecomment-513361738, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AMVCTLX2C6RSI6QWNMXTANTQAINRLANCNFSM4IFJEVIQ.

xpouyat commented 5 years ago

You should try Azure Shell to list the filters and delete one which causes the issue. https://docs.microsoft.com/en-us/azure/media-services/latest/filters-dynamic-manifest-cli-howto https://docs.microsoft.com/en-us/cli/azure/ams/account-filter?view=azure-cli-latest

Example: az ams account-filter list -a myamsaccountname -g myresourcegroupname

To delete: https://docs.microsoft.com/en-us/cli/azure/ams/account-filter?view=azure-cli-latest#az-ams-account-filter-delete

jaycosentino commented 5 years ago

Thanks! I am not a programmer, but I was able to install CLI and run az commands from PowerShell. I use az login and I successfully login. The Powershell displays my information. Good so far. I then am not sure of the ams command. I have one media account (arclearn), one storage account tied to the media account (arclearn3), and a substantially unused storage account (arclearn2).

I use az ams account-filter list -a arclearn -g Default-Storage-WestUS and I get a message Parent resource 'arclearn' not found. I tried changing to arclearn2 and to arclearn3 with the same result.

When I log into my Azure account and look at the dashboard and then my media account, it says the storage account arclearn3 has a resource group of Default-Storage-WestUS

I guess I do not understand the parameters. Can you make a suggestion?

jay

From: Xavier Pouyat notifications@github.com Sent: Tuesday, July 23, 2019 1:50 AM To: Azure/Azure-Media-Services-Explorer Azure-Media-Services-Explorer@noreply.github.com Cc: Jay Cosentino jcosentino@cacorp.com; Author author@noreply.github.com Subject: Re: [Azure/Azure-Media-Services-Explorer] Object Reference is Not an Object (#115)

You should try Azure Shell to list the filters and delete one which causes the issue. https://docs.microsoft.com/en-us/azure/media-services/latest/filters-dynamic-manifest-cli-howto https://docs.microsoft.com/en-us/cli/azure/ams/account-filter?view=azure-cli-latest

Example: az ams account-filter list -a myamsaccountname -g myresourcegroupname

To delete: https://docs.microsoft.com/en-us/cli/azure/ams/account-filter?view=azure-cli-latest#az-ams-account-filter-delete

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/Azure/Azure-Media-Services-Explorer/issues/115?email_source=notifications&email_token=AMVCTLX424JITS5GZ34XEITQA2S2ZA5CNFSM4IFJEVI2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD2SDKAI#issuecomment-514077953, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AMVCTLT4SKMMR6IUXGD5YTDQA2S2ZANCNFSM4IFJEVIQ.

xpouyat commented 5 years ago

Hello, -a is used to set the AMS account (arclean) and -g the resource group of the AMS account. This resource group may be different from the storage account. You can see the resource group name of the AMS account in the portal (overview of the AMS account)

jaycosentino commented 5 years ago

Thanks! Got it now. You say that the “Object reference not set to an instance of an object” is definitely associated with a Global Filter. You gave me a way to list out the filters. See attached. There is a long list of account filters and I have not created any of these. No idea where these come from other than from you guys when the account or the AMSE application was installed. I do not want to damage the account through my lack of knowledge. How should I proceed?

Jay

[cid:image001.png@01D5420D.65910AB0] From: Xavier Pouyat notifications@github.com Sent: Tuesday, July 23, 2019 5:38 PM To: Azure/Azure-Media-Services-Explorer Azure-Media-Services-Explorer@noreply.github.com Cc: Jay Cosentino jcosentino@cacorp.com; Author author@noreply.github.com Subject: Re: [Azure/Azure-Media-Services-Explorer] Object Reference is Not an Object (#115)

Hello, -a is used to set the AMS account (arclean) and -g the resource group of the AMS account. This resource group may be different from the storage account. You can see the resource group name of the AMS account in the portal (overview of the AMS account)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/Azure/Azure-Media-Services-Explorer/issues/115?email_source=notifications&email_token=AMVCTLXOCIKB4FRXVS4BOZ3QA6B5NA5CNFSM4IFJEVI2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD2UUGDA#issuecomment-514409228, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AMVCTLRYBSQIDKCCIBYJBY3QA6B5NANCNFSM4IFJEVIQ.

PS C:\Users\jac.CA> az ams account-filter list -a arclearn -g Default-Media-WestUS Command group 'ams' is in preview. It may be changed/removed in a future release. [ { "firstQuality": null, "id": "/subscriptions/16b117d9-bb4e-405b-aafc-b5c0554f2d1c/resourceGroups/Default-Media-WestUS/providers/Microsoft.Media/mediaservices/arclearn/accountFilters/s_0_d_0_b_500000", "name": "s_0_d_0_b_500000", "presentationTimeRange": null, "resourceGroup": "Default-Media-WestUS", "tracks": [ { "trackSelections": [ { "operation": "Equal", "property": "Bitrate", "value": "0-500000" } ] } ], "type": "Microsoft.Media/mediaservices/accountFilters" }, { "firstQuality": null, "id": "/subscriptions/16b117d9-bb4e-405b-aafc-b5c0554f2d1c/resourceGroups/Default-Media-WestUS/providers/Microsoft.Media/mediaservices/arclearn/accountFilters/s_0_d_0_b_600000", "name": "s_0_d_0_b_600000", "presentationTimeRange": null, "resourceGroup": "Default-Media-WestUS", "tracks": [ { "trackSelections": [ { "operation": "Equal", "property": "Bitrate", "value": "0-600000" } ] } ], "type": "Microsoft.Media/mediaservices/accountFilters" }, { "firstQuality": null, "id": "/subscriptions/16b117d9-bb4e-405b-aafc-b5c0554f2d1c/resourceGroups/Default-Media-WestUS/providers/Microsoft.Media/mediaservices/arclearn/accountFilters/s_0_d_10000_b_0", "name": "s_0_d_10000_b_0", "presentationTimeRange": { "endTimestamp": 100000000, "forceEndTimestamp": null, "liveBackoffDuration": null, "presentationWindowDuration": null, "startTimestamp": null, "timescale": 10000000 }, "resourceGroup": "Default-Media-WestUS", "tracks": [], "type": "Microsoft.Media/mediaservices/accountFilters" }, { "firstQuality": null, "id": "/subscriptions/16b117d9-bb4e-405b-aafc-b5c0554f2d1c/resourceGroups/Default-Media-WestUS/providers/Microsoft.Media/mediaservices/arclearn/accountFilters/s_0_d_120000_b_600000", "name": "s_0_d_120000_b_600000", "presentationTimeRange": { "endTimestamp": 1200000000, "forceEndTimestamp": null, "liveBackoffDuration": null, "presentationWindowDuration": null, "startTimestamp": null, "timescale": 10000000 }, "resourceGroup": "Default-Media-WestUS", "tracks": [ { 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"/subscriptions/16b117d9-bb4e-405b-aafc-b5c0554f2d1c/resourceGroups/Default-Media-WestUS/providers/Microsoft.Media/mediaservices/arclearn/accountFilters/s_0_d_180000_b_4000000", "name": "s_0_d_180000_b_4000000", "presentationTimeRange": { "endTimestamp": 1800000000, "forceEndTimestamp": null, "liveBackoffDuration": null, "presentationWindowDuration": null, "startTimestamp": null, "timescale": 10000000 }, "resourceGroup": "Default-Media-WestUS", "tracks": [ { "trackSelections": [ { "operation": "Equal", "property": "Bitrate", "value": "0-4000000" } ] } ], "type": "Microsoft.Media/mediaservices/accountFilters" }, { "firstQuality": null, "id": "/subscriptions/16b117d9-bb4e-405b-aafc-b5c0554f2d1c/resourceGroups/Default-Media-WestUS/providers/Microsoft.Media/mediaservices/arclearn/accountFilters/s_0_d_180000_b_500000", "name": "s_0_d_180000_b_500000", "presentationTimeRange": { "endTimestamp": 1800000000, "forceEndTimestamp": null, "liveBackoffDuration": null, "presentationWindowDuration": 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xpouyat commented 5 years ago

I am able to reproduce the problem with your first filter. I will keep you informed.

xpouyat commented 4 years ago

Closing as there was a follow-up offline.