[BUG] SubscriptionNotRegistered and InternalServerError while deploying resources on Azure

isabellaherrartelopez commented 1 month ago

To Reproduce

1. I attempted to deploy a model on Azure AI using the **Microsoft Azure Sponsorship** subscription.
2. The first error occurred during the resource deployment process.
3. I tried to register the missing resource providers after receiving the `SubscriptionNotRegistered` error.
4. Additionally, I attempted to register all resource providers.

Commands you ran

az provider register --namespace '*'

Observed Behavior

Error 1: SubscriptionNotRegistered
{"code":"SubscriptionNotRegistered","message":"Resource provider [N/A] isn't registered 
with Subscription [N/A]. Please see troubleshooting guide, available here: 
https://aka.ms/register-resource-provider","details":[],"additionalInfo":[]}

Error 2: InternalServerError
(InternalServerError) Encountered internal server error. Diagnostic information: 
timestamp '20240918T200325Z', subscription id '7144d715-de64-46f5-a04b-0f720d802eeb', 
tracking id '319546b2-a860-4cc7-b7d9-ea93e4ff0f12', request correlation id 
'319546b2-a860-4cc7-b7d9-ea93e4ff0f12'.
Code: InternalServerError
Message: Encountered internal server error. Diagnostic information: timestamp 
'20240918T200325Z', subscription id '7144d715-de64-46f5-a04b-0f720d802eeb', 
tracking id '319546b2-a860-4cc7-b7d9-ea93e4ff0f12', request correlation id 
'319546b2-a860-4cc7-b7d9-ea93e4ff0f12'.

## Expected behavior

The resource should be successfully deployed without errors.
The resource providers should be registered successfully after running the az provider register --namespace '*' command.

Is this specific to Cloud Shell?

Please verify if the same issue can be reproduced by running the same tool outside Cloud Shell - for example, by installing it on your own computer. If so, it is likely to be a bug in that tool or in the Azure service it communicates with, not in Cloud Shell. Please file the issue with the appropriate project.

No, the same issue persists outside of Cloud Shell. I have tried running the commands on my local machine after installing the Azure CLI, and the same errors (`SubscriptionNotRegistered` and `InternalServerError`) occurred. This suggests the issue is related to the Azure service itself, not Cloud Shell.

## Interface information
How are you accessing Cloud Shell - https://shell.azure.com, https://portal.azure.com, via Windows Terminal, or some other method?
If a browser, which Operating System and browser are you using? (ex. Edge on Windows 10)

I accessed Cloud Shell via https://portal.azure.com. When trying locally, I used Azure CLI on a Windows 11 machine with Google as the browser.

Additional context

The problem seems to be related to registering specific resource providers. Even after attempting to manually register all necessary providers (such as Microsoft.MachineLearningServices), the issue persisted, which suggests that there may be an internal issue on Azure’s side regarding the registration of providers or deployment of resources.

SuperChenSSS commented 1 month ago

I also experienced the same issue, anyone with ideas?

mbifeld commented 1 month ago

Thanks for filing this issue. Since this is not a Cloud Shell specific issue, we are unable to determine the root cause. It sounds like it might be a permission issue with the Microsoft Azure Sponsorship subscription. I recommend filing a support ticket to get help - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request.

Closing since the issue is not an issue with Cloud Shell.

Azure / CloudShell