Setup and communicate ICM / escalation team information for Innovation Engine

Azure / InnovationEngine

An experiment in simplicity for complex environments

MIT License

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Setup and communicate ICM / escalation team information for Innovation Engine #89

Closed mbifeld closed 1 week ago

vmarcella commented 1 year ago

@mbifeld What service/org would this fall under? I don't think the innovation engine is owned by AzTux (My org) and I don't have the ability to create an IcM escalation team.

Do we also have examples of issues that would need to be escalated for CLI issues? The innovation engine isn't a service and doesn't operate under the same conditions as one, so I'm curious as to what type of incidents we'd be using it for and why github issues wouldn't suffice.

mbifeld commented 1 year ago

@vmarcella Rahul was also confused on the details of this task. I will bring this up Monday to ask Arun for more details on what he was intending.

mbifeld commented 1 year ago

First step is to file a ticket with CloudShell on how we should escalate IE problems in CloudShell. @pjsingh28