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Azure / azure-iot-explorer

Cross-platform UI for interacting with devices attached to Azure IoT Hub. This tool is meant for learning and testing, not for production environment.
MIT License
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[BUG] Unable to start running telemetry via v0.14.13 #541

Closed RedDogUK closed 2 years ago

RedDogUK commented 2 years ago

Describe the bug When clicking on start telemetry I get an error message stating "Failed to start monitoring device telemetry: [object Object]". This error goes away if downgrading the version to 0.14.12.

To Reproduce Steps to reproduce the behaviour:

  1. Go to 'devices'
  2. Click on one of the device IDs
  3. Click on Telemetry
  4. Clock on the "Start" button
  5. See error

Expected behaviour The app should display the telemetry of the selected device.

Desktop (please complete the following information):

YingXue commented 2 years ago

Hi @RedDogUK We'd like to know if this error is consistent across different hubs. In 14.13, we rolled out a fix towards exact the issue you see, and it happens when IoT hub is having intermintent connection issue and cann't connect to it's underlying Event hub. Unfortunately we are not able to repro this issue in any version (without the help of a broken hub), so it will be great if you can help provide this information to help us triage it.

helloE9 commented 2 years ago

20220901163156 I can send msg to device but can do telemetry to inquire an input.

christiannagel commented 2 years ago

I'm seeing the same issue with version 0.14.13. The error is consistent with monitoring.

YingXue commented 2 years ago

We apologize for the unreadable error message. We haven't been able to fix it. With the connection string update we did in version 0.14.13, we thought that the error is mitigated. We are still suspecting that the connection between iot hub and the underlying event hub is causing this issue. If you can follow my instructions below and verify something for us that will be greatly appreciate. In the meanwhile, we will roll back with a fix to mitigate the issue you see, but if you can help with this verification, it will be great help!

Instructions: Please turn on 'Use built-in event hub' toggle and fill in the two values of the event hub, and then start the telemetry monitoring and check if you are still seeing the error. image The two values 'connection string' and 'event hub name' can be found on Azure portal: image

helloE9 commented 2 years ago

20220905101539

with Custom event hub name, I can receive the event.

YingXue commented 2 years ago

Fix rolled out: https://github.com/Azure/azure-iot-explorer/releases/tag/v0.14.14 Closing