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Azure / azure-remote-rendering

SDK and samples for Azure Remote Rendering
MIT License
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laz file does not render correctly #120

Closed hectorm-bmg closed 6 months ago

hectorm-bmg commented 6 months ago

I have a laz file that I'm able to display in another 3D tool but it does not render correctly in ARRT.

sessionId: Arrdaf57ddb3e5a84968e2aab1958b6751c

mafaldag1 commented 6 months ago

Hi! Thank you for bringing up the issue.

Did the rendering of your model show only a checkerboard background? It's possible that the model you were trying to render is too big for a standard size session. Please double check the sizes here Server sizes - Azure Remote Rendering | Microsoft Learn

If you'd like to share the file for us to investigate, please open a ticket in https://learn.microsoft.com/en-us/azure/remote-rendering/resources/support

hectorm-bmg commented 6 months ago

I switched to Premium and was able to see the model. Thanks!

mafaldag1 commented 6 months ago

Glad to hear! I'm closing this issue, if you have any other problems please let us know :)