cochi2
commented
7 months ago Hero scenarios: 1) Contoso's Agent wants to put participant on hold while they check their manager about how to proceed. Contoso App puts participant on hold, while playing an audio prompt. 2) When Contoso's Agent finishes to speak with their manager, they remove the hold on the participant through Contoso App. Audio stops, and participant is able to listen again to the agent.
PR: https://github.com/Azure/azure-rest-api-specs/pull/28553/files Current Swagger: https://github.com/Azure/azure-rest-api-specs/blob/callautomation/beta3/specification/communication/data-plane/CallAutomation/preview/2024-01-22-preview/communicationservicescallautomation.json
mikekistler
New API Review meeting has been requested.
Service Name: IC3 ACS Calling Review Created By: Franko Morales Review Date: 04/04/2024 04:00 PM PT Release Plan: PR: Hero Scenarios Link: Not Provided Core Concepts Doc Link: Not Provided
Description: We are providing Contoso with the capability to Hold and Unhold participants from the call.
Detailed meeting information and documents provided can be accessed here For more information that will help prepare you for this review, the requirements, and office hours, visit the documentation here