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This repository is for active development of the Azure SDK for JavaScript (NodeJS & Browser). For consumers of the SDK we recommend visiting our public developer docs at https://docs.microsoft.com/javascript/azure/ or our versioned developer docs at https://azure.github.io/azure-sdk-for-js.
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[communication-calling] User Facing Diagnostics not triggering any network events. #29884

Open rsanteri opened 1 month ago

rsanteri commented 1 month ago

Describe the bug No network events are triggered from UserFacingDiagnostics API in Room calls.

I tried changing network quality, going offline and reconnecting.

To Reproduce Steps to reproduce the behavior:

  1. Join to room call with const call = this.callAgent.join({ roomId });
  2. Subscribe to UserFacingDiagnostics 
    const userFacingDiagnostics = call.feature(Features.UserFacingDiagnostics);
userFacingDiagnostics.network.on('diagnosticChanged', (changeEvent) => console.log(changeEvent));
  3. Change your network conditions (tried various things like disconnecting from network, walking far a away from wifi, controlling network with programs)

Expected behavior Expected network related events to trigger. I never got any network events from userFacingDiagnostics.

Additional context Also tried logging network diagnostics with setInterval(() => { console.log(userFacingDiagnostics.network.getLatest();) }, 2000) but this would always log empty object.

Only tested with room calls.

akania commented 2 weeks ago

hi @rsanteri - can you please provide ACS Call ID ( call.id property ) so we can debug You should expect to receive at least noNetwork UFD - https://learn.microsoft.com/en-us/azure/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/no-network

networkRecv/SendQuality are driven by jitter/packet loss

please post call id so that we can investigate.

github-actions[bot] commented 2 weeks ago

Hi @rsanteri. Thank you for opening this issue and giving us the opportunity to assist. To help our team better understand your issue and the details of your scenario please provide a response to the question asked above or the information requested above. This will help us more accurately address your issue.

github-actions[bot] commented 1 week ago

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