Device not added in Azure Device Update Groups in IoT Hub

[jbiemar]

Hi,

Expected/Current Behavior

I try to use firmware update with Azure IoT Hub.

I followed this guide Device Update for IoT Hub documentation but device is not shown in Groups and deployments.

What I already checked:

1. Azure Device Update has the role IoT Hub Data Contributor in the hub
2. Device was deleted and recreated after setting Device Update
3. DU agent was update in twin before adding ADUGroup:

   "reported": {
           "deviceUpdate": {
               "__t": "c",
               "agent": {
                   "deviceProperties": {
                       "manufacturer": "Company",
                       "model": "model",
                       "contractModelId": "dtmi:azure:iot:deviceUpdateContractModel;2",
                       "aduVer": "DU;agent/1.0.0"
                   },
                   "compatPropertyNames": "manufacturer,model",
                   "state": 0,
                   "installedUpdateId": "{\"provider\":\"Company\",\"name\":\"model\",\"version\":\"1.0.0\"}"
               }
           },

4. ADUGroup is:

   "tags": {
       "test": 1,
       "ADUGroup": "adutest"
   },

Device Information

• Host OS [e.g. Ubuntu 18.04, Windows Server IoT 2019]: ESP32
• Architecture [e.g. amd64, arm32, arm64]: arm32
• Provisioning Method: DPS *DU Agent Version: DU;agent/1.0.0

Thank you

[eshashah-msft]

@jbiemar Investigating the issue on our end

[josephmsft]

what is the device and module Id (if any) and the ADU account and instance Ids?

[jbiemar]

I will not write it here but I can give it to you by mail. Thank you

[eshashah-msft]

@jbiemar Please create a Customer Support Ticket so that we can continue the investigation which would allow you to share the account and instance info. Can you additionally see if the device appears in the default group or run the device sync operation?

[jw-msft]

Closing stale issue. Please reach out via customer support ticket.