zendesk trigger when a new item is created is not working

[roshanshibuwizr]

Describe the Bug with repro steps

when i set up the mentioned zendesk trigger its not working even though i send a new ticket to the zendesk account that i connected i tried testing for multiple zendesk account and its not working.

What type of Logic App Is this happening in?

Consumption (Portal)

Are you using new designer or old designer

New Designer

Did you refer to the TSG before filing this issue? https://aka.ms/lauxtsg

Yes

Workflow JSON

{
  "type": "ApiConnection",
  "inputs": {
    "host": {
      "connection": {
        "referenceName": "zendesk-1"
      }
    },
    "method": "get",
    "path": "/datasets/default/tables/@{encodeURIComponent(encodeURIComponent('tickets'))}/onnewitems"
  },
  "recurrence": {
    "interval": 10,
    "frequency": "Second"
  },
  "conditions": [],
  "splitOn": "@triggerBody()?['value']"
}

Screenshots or Videos

No response

Browser

chrome

Additional context

No response

[hartra344]

Is this an issue happening in the UI or is the connector not working in the actual workflow at runtime? I want to make sure this gets to the right place to be seen.

[roshanshibuwizr]

its the connector which is not working, in the actual flow at runtime nothing is captured in the run history when i send a ticket to my zendesk account. the thing is the template i made the end to end flow was actually working end to end until few days back. but when yesterday when i tested the initial flow which is the zendesk trigger (when an item is created) is not working. i havent made any changes its started to stop working, and i also thought it was something to do with my zendesk account and created a new zendesk account and created a new logic app with the zendesk trigger and tested by sending a ticket still its was not working.

On Tue, 30 Apr 2024 at 11:12, Travis Harris @.***> wrote:

Is this an issue happening in the UI or is the connector not working in the actual workflow at runtime? I want to make sure this gets to the right place to be seen.

— Reply to this email directly, view it on GitHub https://github.com/Azure/logicapps/issues/1050, or unsubscribe https://github.com/notifications/unsubscribe-auth/BEFPQGQMHBO5FMOCM6LP7HTY74VN7AVCNFSM6AAAAABG7SASB2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAOBUGQZDGMZVGY . You are receiving this because you authored the thread.Message ID: @.***>

[github-actions[bot]]

This issue is stale because it has been open for 45 days with no activity.

[github-actions[bot]]

This issue was closed because it has been inactive for 14 days since being marked as stale.