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Azuriom / Plugin-Support

A support plugin that allows users to create a ticket when they need help.
https://market.azuriom.com/resources/3
MIT License
2 stars 9 forks source link

Preset Answers #18

Open n0tMarvin opened 1 year ago

n0tMarvin commented 1 year ago

Possibility to add pre-defined Answers in Admin Panel that can be used over a drop down to answer

crashzk commented 1 year ago

I believe that automatic responses when a user opens a new ticket would be interesting too, working with CRON in this case, but I believe that it needs more improvements in the current CRON system.

- Control of the time to run the CRON configured by ourselves This way we can configure when it should close a ticket if there is no more feedback on the ticket from the user.

- Predefined/automatic responses sent by CRON as well That is, a user has just opened a new ticket, CRON would give an automatic response created by us after X time.