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BIDMCDigitalPsychiatry / LAMP-platform

The LAMP Platform (issues and documentation).
https://docs.lamp.digital/
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App Won't Load + 'Error 403' #640

Closed ertjlane closed 2 years ago

ertjlane commented 2 years ago

Describe the bug Upon being selected the lamp app produces the error screenshotted below. Selecting the 'refresh' button leads to endless buffering. This may be the same as issue #638, in which lamp buffered endlessly, but did not produce an actual error notice. The error notice will sometimes appear when the phone is opened, without clicking lamp at all.

Screenshots If applicable, add screenshots to help explain your problem. Screenshot_20220518-145958

Smartphone (please complete the following information):

Additional Notes The app was logged into multiple accounts on this phone. A theory is that this could be conflict created by multiple accounts presenting conflicting information, i.e. the phone trying to load tasks that 'aren't there'. Just a hypothesis though.

divyav2020 commented 2 years ago

We have logged in the app with the following credentials (e@e.com, pw: q). So far we have not able to reproduce the mentioned issue. We shall update here as soon as we find anything.

ZCOEngineer commented 2 years ago

We were not able to reproduce this issue @avaidyam, seems to be similart to #638

ZCOEngineer commented 2 years ago

We shall add an alert as well to inform the user

saranya-sajeev commented 2 years ago

@avaidyam As we discussed in the meeting when an exception is occurred we will show an alert with a message " Something went wrong. Please try after some time" . On click we will restart the app. Please confirm.

avaidyam commented 2 years ago

Please use: "Something went wrong. Please try again later."

ZCOEngineer commented 2 years ago

Since we wont be able to see exception if we go ahead with alert, currently there is a share option @avaidyam will check on this and update here.

avaidyam commented 2 years ago

@ZCOEngineer Ah I see what you mean. Please do not add an alert then. @ertjlane If this issue happens again, please make sure the patient experiencing the issue presses the share button and emails or screenshots that instead. For now I will close this issue as it appears to be resolved.