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BIG-RAT / Prune

Remove unused items from your Jamf server
MIT License
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Prune is crashing on every query for data #24

Closed midiman1000 closed 1 year ago

midiman1000 commented 2 years ago

Each query like policies, packages etc... it keeps crashing every time. Thank you.

BIG-RAT commented 2 years ago

Anything in the logs?

midiman1000 commented 2 years ago

Translated Report (Full Report Below)

Process: Prune [58766] Path: /Applications/Prune.app/Contents/MacOS/Prune Identifier: com.jamf.pse.prune Version: 2.2.5 (1) Code Type: ARM-64 (Native) Parent Process: launchd [1] User ID: 502

Date/Time: 2022-10-25 21:22:07.1963 -0500 OS Version: macOS 12.6 (21G115) Report Version: 12 Anonymous UUID: 8B5A7ABD-3C6E-A67A-1C2E-42B0BEF25085

Sleep/Wake UUID: C6D6108B-E1BC-4673-9564-3DBCA3965995

Time Awake Since Boot: 470000 seconds Time Since Wake: 362297 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000001, 0x000000010214ccc0 Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5 Terminating Process: exc handler [58766]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 Prune 0x10214ccc0 0x102104000 + 298176 1 Prune 0x10214ccc0 0x102104000 + 298176 2 Prune 0x10214f198 0x102104000 + 307608 3 Prune 0x10214b0c4 0x102104000 + 291012 4 Prune 0x10214f218 0x102104000 + 307736 5 Prune 0x10214ada4 0x102104000 + 290212 6 CFNetwork 0x1a8af0668 0x1a8a2b000 + 808552 7 CFNetwork 0x1a8a82624 0x1a8a2b000 + 357924 8 libdispatch.dylib 0x1a3c0e5f0 _dispatch_call_block_and_release + 32 9 libdispatch.dylib 0x1a3c101b4 _dispatch_client_callout + 20 10 libdispatch.dylib 0x1a3c1e6cc _dispatch_main_queue_drain + 928 11 libdispatch.dylib 0x1a3c1e31c _dispatch_main_queue_callback_4CF + 44 12 CoreFoundation 0x1a3ee2998 CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 16 13 CoreFoundation 0x1a3e9fc08 __CFRunLoopRun + 2532 14 CoreFoundation 0x1a3e9ea84 CFRunLoopRunSpecific + 600 15 HIToolbox 0x1acade338 RunCurrentEventLoopInMode + 292 16 HIToolbox 0x1acade0b4 ReceiveNextEventCommon + 564 17 HIToolbox 0x1acadde68 _BlockUntilNextEventMatchingListInModeWithFilter + 72 18 AppKit 0x1a6a0651c _DPSNextEvent + 860 19 AppKit 0x1a6a04e14 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1328 20 AppKit 0x1a69f6fe0 -[NSApplication run] + 596 21 AppKit 0x1a69c86fc NSApplicationMain + 1132 22 Prune 0x102107954 0x102104000 + 14676 23 dyld 0x10246d08c start + 520

Thread 1: 0 libsystem_pthread.dylib 0x1a3dcf078 start_wqthread + 0

Thread 2: 0 libsystem_pthread.dylib 0x1a3dcf078 start_wqthread + 0

Thread 3: 0 libsystem_pthread.dylib 0x1a3dcf078 start_wqthread + 0

Thread 4:: com.apple.NSEventThread 0 libsystem_kernel.dylib 0x1a3d968b0 mach_msg_trap + 8 1 libsystem_kernel.dylib 0x1a3d96d20 mach_msg + 76 2 CoreFoundation 0x1a3ea1210 CFRunLoopServiceMachPort + 372 3 CoreFoundation 0x1a3e9f6c0 CFRunLoopRun + 1180 4 CoreFoundation 0x1a3e9ea84 CFRunLoopRunSpecific + 600 5 AppKit 0x1a6b73100 _NSEventThread + 196 6 libsystem_pthread.dylib 0x1a3dd426c _pthread_start + 148 7 libsystem_pthread.dylib 0x1a3dcf08c thread_start + 8

Thread 5: 0 libsystem_pthread.dylib 0x1a3dcf078 start_wqthread + 0

Thread 6: 0 libsystem_pthread.dylib 0x1a3dcf078 start_wqthread + 0

Thread 0 crashed with ARM Thread State (64-bit): x0: 0x0000000134923f60 x1: 0x00000001b12d3ebc x2: 0x006e6f6973726576 x3: 0xe700000000000000 x4: 0x0000000000000000 x5: 0x0000000133e28a70 x6: 0x0000656372756f73 x7: 0xe600000000000000 x8: 0x0000000134923f68 x9: 0x0000000200000003 x10: 0xfffffffe00000000 x11: 0x0000000200000003 x12: 0x0000000000000003 x13: 0x8586bfcdf8660525 x14: 0x000000016dcf9c98 x15: 0x00000001fc831450 x16: 0x00000001b131263c x17: 0x00000001b107bc00 x18: 0x0000000000000000 x19: 0x0000000134923f60 x20: 0x0000000134923f60 x21: 0x500000013490e8a0 x22: 0x500000013490d5b0 x23: 0x0000656372756f73 x24: 0x0000000133e28a70 x25: 0xe600000000000000 x26: 0x000000000000001e x27: 0x000000016dcf9e40 x28: 0x0000000000000038 fp: 0x000000016dcf9de0 lr: 0x000000010214ccc0 sp: 0x000000016dcf9ce0 pc: 0x000000010214ccc0 cpsr: 0x60001000 far: 0x000000010e067f60 esr: 0xf2000001 (Breakpoint) brk 1

Binary Images: 0x102104000 - 0x10215bfff com.jamf.pse.prune (2.2.5) <891386e2-3e5f-341e-b7ea-c13b3485f30b> /Applications/Prune.app/Contents/MacOS/Prune 0x1a8a2b000 - 0x1a8edffff com.apple.CFNetwork (1335.0.3) /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x1a3c0c000 - 0x1a3c52fff libdispatch.dylib () /usr/lib/system/libdispatch.dylib 0x1a3e1c000 - 0x1a4362fff com.apple.CoreFoundation (6.9) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x1acaac000 - 0x1acddffff com.apple.HIToolbox (2.1.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x1a69c5000 - 0x1a787dfff com.apple.AppKit (6.9) <5e432f87-5b58-391a-a542-fa2d909dd210> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x102468000 - 0x1024c7fff dyld () <38ee9fe9-b66d-3066-8c5c-6ddf0d6944c6> /usr/lib/dyld 0x1a3dcd000 - 0x1a3dd9fff libsystem_pthread.dylib () <63c4eef9-69a5-38b1-996e-8d31b66a051d> /usr/lib/system/libsystem_pthread.dylib 0x1a3d95000 - 0x1a3dccfff libsystem_kernel.dylib () /usr/lib/system/libsystem_kernel.dylib

External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 0 thread_create: 0 thread_set_state: 0

VM Region Summary: ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%) Writable regions: Total=303.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=303.0M(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Accelerate framework 256K 2 Activity Tracing 256K 1 CG backing stores 3520K 8 CG image 240K 14 ColorSync 640K 28 CoreAnimation 1648K 55 CoreGraphics 48K 3 CoreUI image data 1680K 20 Dispatch continuations 64.0M 1 Foundation 48K 2 Kernel Alloc Once 32K 1 MALLOC 102.5M 55 MALLOC guard page 384K 19 MALLOC_MEDIUM (reserved) 120.0M 1 reserved VM address space (unallocated) SQLite page cache 64K 1 STACK GUARD 56.1M 7 Stack 11.2M 7 VM_ALLOCATE 480K 22 AUTH 2484K 289 AUTH_CONST 19.3M 475 CTF 756 1 DATA 14.7M 468 DATA_CONST 17.4M 484 __DATA_DIRTY 1724K 205 FONT_DATA 4K 1 LINKEDIT 577.9M 8 OBJC_CONST 3354K 263 OBJC_RO 83.0M 1 __OBJC_RW 3168K 1 TEXT 475.8M 502 __UNICODE 592K 1 dyld private memory 1024K 1 libnetwork 128K 8 mapped file 180.5M 35 shared memory 880K 15 =========== ======= ======= TOTAL 1.7G 3005 TOTAL, minus reserved VM space 1.6G 3005

Full Report

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"\/Applications\/Prune.app\/Contents\/MacOS\/Prune", "bundleInfo" : {"CFBundleShortVersionString":"2.2.5","CFBundleVersion":"1","CFBundleIdentifier":"com.jamf.pse.prune"}, "storeInfo" : {"deviceIdentifierForVendor":"BE198536-CB0E-5138-A654-47671141484E","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "com.jamf.pse.prune", "crashReporterKey" : "8B5A7ABD-3C6E-A67A-1C2E-42B0BEF25085", "wakeTime" : 362297, "sleepWakeUUID" : "C6D6108B-E1BC-4673-9564-3DBCA3965995", "sip" : "enabled", "isCorpse" : 1, "exception" : {"codes":"0x0000000000000001, 0x000000010214ccc0","rawCodes":[1,4329884864],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"}, "termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":58766}, "extMods" : 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"usedImages" : [ { "source" : "P", "arch" : "arm64", "base" : 4329586688, "CFBundleShortVersionString" : "2.2.5", "CFBundleIdentifier" : "com.jamf.pse.prune", "size" : 360448, "uuid" : "891386e2-3e5f-341e-b7ea-c13b3485f30b", "path" : "\/Applications\/Prune.app\/Contents\/MacOS\/Prune", "name" : "Prune", "CFBundleVersion" : "1" }, { "source" : "P", "arch" : "arm64e", "base" : 7124201472, "CFBundleShortVersionString" : "1335.0.3", "CFBundleIdentifier" : "com.apple.CFNetwork", "size" : 4935680, "uuid" : "ba0ade10-aa7e-3168-a6c6-817b01849dd8", "path" : "\/System\/Library\/Frameworks\/CFNetwork.framework\/Versions\/A\/CFNetwork", "name" : "CFNetwork", "CFBundleVersion" : "1335.0.3" }, { "source" : "P", "arch" : "arm64e", "base" : 7042285568, "size" : 290816, "uuid" : "b3c7a004-1069-3171-b630-2c386a8b399c", "path" : "\/usr\/lib\/system\/libdispatch.dylib", "name" : "libdispatch.dylib" }, { "source" : "P", "arch" : "arm64e", "base" : 7044448256, "CFBundleShortVersionString" : "6.9", "CFBundleIdentifier" : "com.apple.CoreFoundation", "size" : 5533696, "uuid" : "fc3c193d-0cdb-3569-9f0e-bd2507ca1dbb", "path" : "\/System\/Library\/Frameworks\/CoreFoundation.framework\/Versions\/A\/CoreFoundation", "name" : "CoreFoundation", "CFBundleVersion" : "1866" }, { "source" : "P", "arch" : "arm64e", "base" : 7191838720, "CFBundleShortVersionString" : "2.1.1", "CFBundleIdentifier" : "com.apple.HIToolbox", "size" : 3358720, "uuid" : "aaf900bd-bfb6-3af0-a8d3-e24bbe1d57f5", "path" : "\/System\/Library\/Frameworks\/Carbon.framework\/Versions\/A\/Frameworks\/HIToolbox.framework\/Versions\/A\/HIToolbox", "name" : "HIToolbox" }, { "source" : "P", "arch" : "arm64e", "base" : 7090229248, "CFBundleShortVersionString" : "6.9", "CFBundleIdentifier" : "com.apple.AppKit", "size" : 15437824, "uuid" : "5e432f87-5b58-391a-a542-fa2d909dd210", "path" : "\/System\/Library\/Frameworks\/AppKit.framework\/Versions\/C\/AppKit", "name" : "AppKit", "CFBundleVersion" : "2113.60.148" }, { "source" : "P", "arch" : "arm64e", "base" : 4333142016, "size" : 393216, "uuid" : "38ee9fe9-b66d-3066-8c5c-6ddf0d6944c6", "path" : "\/usr\/lib\/dyld", "name" : "dyld" }, { "source" : "P", "arch" : "arm64e", "base" : 7044124672, "size" : 53248, "uuid" : "63c4eef9-69a5-38b1-996e-8d31b66a051d", "path" : "\/usr\/lib\/system\/libsystem_pthread.dylib", "name" : "libsystem_pthread.dylib" }, { "source" : "P", "arch" : "arm64e", "base" : 7043895296, "size" : 229376, "uuid" : "a9d87740-9c1d-3468-bf60-720a8d713cba", "path" : "\/usr\/lib\/system\/libsystem_kernel.dylib", "name" : "libsystem_kernel.dylib" } ], "sharedCache" : { "base" : 7040827392, "size" : 3144744960, "uuid" : "049b583e-d4dc-3b2b-88da-e52d6e18313d" }, "vmSummary" : "ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)\nWritable regions: Total=303.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=303.0M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nAccelerate framework 256K 2 \nActivity Tracing 256K 1 \nCG backing stores 3520K 8 \nCG image 240K 14 \nColorSync 640K 28 \nCoreAnimation 1648K 55 \nCoreGraphics 48K 3 \nCoreUI image data 1680K 20 \nDispatch continuations 64.0M 1 \nFoundation 48K 2 \nKernel Alloc Once 32K 1 \nMALLOC 102.5M 55 \nMALLOC guard page 384K 19 \nMALLOC_MEDIUM (reserved) 120.0M 1 reserved VM address space (unallocated)\nSQLite page cache 64K 1 \nSTACK GUARD 56.1M 7 \nStack 11.2M 7 \nVM_ALLOCATE 480K 22 \nAUTH 2484K 289 \nAUTH_CONST 19.3M 475 \nCTF 756 1 \nDATA 14.7M 468 \n__DATA_CONST 17.4M 484 \nDATA_DIRTY 1724K 205 \nFONT_DATA 4K 1 \nLINKEDIT 577.9M 8 \nOBJC_CONST 3354K 263 \nOBJC_RO 83.0M 1 \n__OBJC_RW 3168K 1 \nTEXT 475.8M 502 \nUNICODE 592K 1 \ndyld private memory 1024K 1 \nlibnetwork 128K 8 \nmapped file 180.5M 35 \nshared memory 880K 15 \n=========== ======= ======= \nTOTAL 1.7G 3005 \nTOTAL, minus reserved VM space 1.6G 3005 \n", "legacyInfo" : { "threadTriggered" : { "queue" : "com.apple.main-thread" } }, "trialInfo" : { "rollouts" : [ { "rolloutId" : "5fc94383418129005b4e9ae0", "factorPackIds" : {

  },
  "deploymentId" : 240000513
},
{
  "rolloutId" : "60f8ddccefea4203d95cbeef",
  "factorPackIds" : {

  },
  "deploymentId" : 240000021
}

], "experiments" : [

] } }

Model: MacBookAir10,1, BootROM 7459.141.1, proc 8:4:4 processors, 16 GB, SMC Graphics: Apple M1, Apple M1, Built-In Display: DELL U3419W, 3440 x 1440 (UWQHD - Ultra-Wide Quad HD), Main, MirrorOff, Online Display: Color LCD, 2560 x 1600 Retina, MirrorOff, Online Memory Module: LPDDR4 AirPort: Wi-Fi, wl0: Mar 23 2022 19:57:59 version 18.60.27.0.7.8.129 FWID 01-570be953 Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Wi-Fi, AirPort, en0 USB Device: USB31Bus USB Device: USB31Bus USB Device: USB3.0 Hub USB Device: Mass Storage Device USB Device: USB 10/100/1000 LAN USB Device: USB2.0 Hub USB Device: USB Billboard Device USB Device: USB2.0 Hub USB Device: USB Optical Mouse USB Device: Keyboard Hub USB Device: Apple Keyboard Thunderbolt Bus: MacBook Air, Apple Inc. Thunderbolt Bus: MacBook Air, Apple Inc.

BIG-RAT commented 2 years ago

Thanks. How about logs from the app? After logging in use command+L to open the Logs folder then start a query.

rx7raven commented 2 years ago

I'm seeing a crash when scanning packages. I tried CMD + L but it doesn't bring up any log.

BIG-RAT commented 1 year ago

You'll need to CMD+L before running the scan (and after logging in), to catch the app while it's still working. Might also try v2.3.0 to see if the behavior is any different.

rx7raven commented 1 year ago

Updated and was able to get logs going. Still crashes whne scanning packages. Based on the log looks like it fails on pre-stage enrollments.

Wed Nov 16 09:14:29 [processItems] patch policies complete - call patchpolicies Wed Nov 16 09:14:29 [processItems] Starting to process patchpolicies Wed Nov 16 09:14:29 [processItems] patchpolicies Wed Nov 16 09:14:29 [processItems] skipping patch policies - call computer-prestages Wed Nov 16 09:14:29 [processItems] Starting to process computer-prestages Wed Nov 16 09:14:29 [Json.getRecord] get existing endpoints URL: https://xxxxx.xxx.com/api/v2/computer-prestages Wed Nov 16 09:14:30 [processItems] scanning computer prestages for packages and computer profiles.

BIG-RAT commented 1 year ago

Wonder if I can get a look at your prestages. The following will list them. `#!/bin/bash

hard code Jamf Pro URL, no trailing /

jamfProURL="https://your.jamfserver.com"

echo -n "Enter Jamf Admin name [jamfadmin]: " read jamfProUsername

if [ -z $jamfProUsername ];then jamfProUsername="jamfadmin" fi

echo -n "Enter password for $jamfProUsername: " stty -echo read jamfProPassword stty echo

encodedCredentials=$( printf "${jamfProUsername}:${jamfProPassword}" | /usr/bin/iconv -t ISO-8859-1 | /usr/bin/base64 -i - ) authToken=$(/usr/bin/curl -ks -H "Authorization: Basic ${encodedCredentials}" "${jamfProURL}"/api/v1/auth/token -X POST) curl -s -X POST "Authorization: Bearer $authToken" "{$jamfProURL}api/v1/auth/invalidate-token" -H "accept: application/json" >> /dev/null

token=$(/bin/echo "${authToken}" | /usr/bin/plutil -extract token raw -)

echo "token: $token"

curl -k --request GET \ --url $jamfProURL/api/v2/computer-prestages \ --header "Authorization: Bearer $token" \ --header 'accept: application/json' \ --header 'content-type: application/json'`

midiman1000 commented 1 year ago

Going to try again with using the app and will report any issues, really appreciate the work and effort to fix the issues.