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Email Automation from blend360 contact center #8

Open charlesdublend360 opened 2 years ago

charlesdublend360 commented 2 years ago

have all emails to blend360 support also forward to an AWS app.

AWS app needs to highlight when engineering is mentioned and when detected highlight and send to the engineering team.

Add sentiment detection too.

charlesdublend360 commented 2 years ago

SES address should be kramer@blend360.com

charlesdublend360 commented 2 years ago

In AWS dev. Set up a SES topic that will automatically forward all emails to a lambda function.

Lambda function should have keyword logic detection (e.g engineer). I recommend lower case everything.

Look into AWS sentiment analysis