B2 Upload Issue

[dwin]

I'm working on an application in Go that uploads files to the B2 service. I'm getting an "Internal Error"-500 response when attempting to do an upload. I am able to modify the code so that this does not occur, but it isn't ideal. I’m already re-attempting upload upon receiving a 500 response; however, this error remains despite the retries. I created a simple test API server in Go and was able to receive the same request/file with no issues.

I'm wondering if you're able to provide me some insight as to why these requests are getting an error response.

[ppolewicz]

Can you provide the full error message? Usually there is some information in the headers or http content.

[dwin]

Server: [Apache-Coyote/1.1]
Cache-Control: [max-age=0, no-cache, no-store]
Content-Type: [application/json;charset=UTF-8]
Content-Length: [78]
Date: [Fri, 27 Jan 2017 18:47:04 GMT]
{
  "code": "internal_error",
  "message": "internal error",
  "status": 500
}

[ppolewicz]

This is a server-side error. Malfunctioning storage pod or something like that. Most likely it is a temporary issue, which is being resolved by Backblaze staff as we speak. They do monitor for this sort of issues and get real-time data of that... However please contact b2contact@backblaze.com to get an update on when they finish dealing with this, so that you can continue your development in peace.

I am closing github issue this because this is a b2 CLI issue tracker and this one here is not really a b2 CLI issue.

[dwin]

I've been having the issue for over a week. I emailed b2contact@backblaze.com and got the same person I was already talking to that directed me here.

Also I understand it's not an issue with the B2 CLI, but I was told by BackBlaze B2 Support to create a ticket here.

[ppolewicz]

Please make sure they understand that you are not using b2 CLI tool, but you are accessing the b2 API directly through a client which you have implemented in Golang.

[dwin]

anthony, Jan 27, 09:41 PST: Hello,

Ah, I see. I would still like for you to create an issue on our github. Our developers answer questions there and will be able to help look into that further still.

Regards, -Anthony

https://www.backblaze.com/blog/anthony-technical-support-technician/ The Backblaze Team

Dwin, Jan 26, 10:34 PST: I think you might be misunderstanding what I'm saying. I'm not using the B2 CLI. I'm attempting to use an application I'm working on. Certain configurations are not working, but some are and I'm trying to find out why. The Error 500 is not descriptive enough for me to troubleshoot.

This was after already saying that multiple times and emailing back and forth for a week.

[nilayp]

Darwin,

Sorry that you were pointed to the GitHub forum; our mistake. Pawel is correct - this should be resolved by Backblaze support. I'll answer your request there.