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BadChoice / handesk

A Powerful Laravel Help Desk and Lead Management App
https://github.com/BadChoice/handesk
MIT License
1.4k stars 386 forks source link

Error Code 550 sender unknown #135

Open jonathan677 opened 6 years ago

jonathan677 commented 6 years ago

I'm trying to configure handesk for my company mail server but i keep getting this error. It works when i put the credentials of my personal gmail account but not with the company mail server. When i test the company server on another mail client like outlook it works. Do you know why is this happening?

BadChoice commented 6 years ago

It probably is the ssl configuration for the account

Take a look at those credentials in the .env as well as the imap options to they match your business account

MAIL_FETCH_HOST=smtp.yourmail.com MAIL_FETCH_PORT=110 MAIL_FETCH_USERNAME=hello@handesk.com MAIL_FETCH_PASSWORD=secret-password MAIL_FETCH_OPTIONS=/pop3 MAIL_FETCH_USE_SSL=true // for options check https://secure.php.net/manual/de/function.imap-open.php

BadChoice commented 6 years ago

No, ssl is not a requirement, actually we had it running without it for a long time

Jordi Puigdellívol

El 23 de abril de 2018 a las 12:42:11, jonathan677 (notifications@github.com) escribió:

The bussiness account uses /pop3 and the rest of the credentials are right. Is ssl encryption required in your app? because it seems the problem is that my server doesn't use it. I know it's a bad choice but my company works that way ...

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