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BadChoice / handesk

A Powerful Laravel Help Desk and Lead Management App
https://github.com/BadChoice/handesk
MIT License
1.41k stars 395 forks source link

Using with laravel spark #251

Open weeblrpress opened 5 years ago

weeblrpress commented 5 years ago

Hi there,

Jus trying out, looks like a great project! We are looking at using a help desk as part of our Laravel Spark setup mostly so that authentication is shared and users/requestors do not have to create a separate account for support portal

Can Handesk be used that way? How easy would it be to set it up on an existing Spark site and can you outline how to do that or point me at some documentation?

Thanks

BadChoice commented 5 years ago

We use laravel under the hood, so you can simply change its authentication method to connect to your DB

There is no standard way or plugin do it right now, so it will need to be a fork.. or if you want to contribute, you can create a PR with a simple auth driver system so everyone can use theirs

weeblrpress commented 5 years ago

Hi

Thanks for your reply. I was more thinking about really integrating the Handesk code inside Spark, so as to have only single app. Not just sharing the authentication database. Having a spark saas offering, many will also need to offer a helpdesk and it just make sense to integrate that into the same site, if only for single sign-on. But I understand now it would be rather complicated.

Best regards

BadChoice commented 5 years ago

yeah.. and it would require a spark license..

weeblrpress commented 5 years ago

Well, yes. My point was more: IF you have a spark website, then you probably want to have a helpdesk as well (I do). The choice is then to build one, to use a 3rdparty SAAS or try integrate an existing, open-source one such as Handesk. If Handesk was a Laravel package for instance, one could integrate into a standard Laravel install or as part of an existing Laravel app I guess.

No worries, I think I'll stick to using a SAAS for now!

Best regards