Discuss what premium packages we want to offer

[Joeran]

Access to the manual for free (for anyone, or only registered users)?

A: Access to support area (forum, manuals, screencasts, ...)

• One-time fee of 2,50 or 5 Euros / 1 Euro a month / 5 Euros a year?

B: Gold Support

• Guaranteed answers
• Support via email
• Hands on help (e.g. via dropbox, or google hangouts); 10 minutes per month; accumulates up to one hour
• All services of package A
• 5 Euros / month + 10 Euros setup
• 25 Euros per half year (no setup)

C: Backup, Starter (free? 5 Euros/year?)

• Backup of mind-maps and bibtex
• Web access of backuped files
• File Size Limit: 1 MB
• Number of files: 10
• Versioning: 24 hours

E: Backup, Standard (1,50 Euro/month; 12 Euros/year)

• Backup of mind-maps and bibtex
• Web access of backuped files
• File Size Limit: 5 MB
• Number of files: 50
• Versioning: 24 hours

F: Backup, Pro (3,50 Euro a month; 30 Euros / year)

• Backup of mind-maps and bibtex
• Web access of backuped files
• File Size Limit: 25 MB
• Number of files: 500

X: Versioning:

• 30 days: Add 15% to price?
• 90 days: Add 20% to price?
• 360 days: Add 25% to price?

In the long run, encryption could also be premium feature.

[Joeran]

Ideas for premium support:

• access to manual
• access to tutorials and screencasts
• (read and) write access to forums
• support via email
• guaranteed answers (within X / Y / Z hours)
• x minutes hands-on work and one-on-one support via skype
• access to German manual
• access to workshops