The GUI doesn't open on first install (Windows).

[MrLixm]

Short description

Hello, I have been trying to install RawTherapee for the first time on my machine but I have issue preventing from using the application at all.

The application won't display the GUI at all. Meaning I can open it and see it's icon in the taskbar, over no window is ever displayed and the Windows thumbnail preview is white.

Steps to reproduce

• download installer from https://rawtherapee.com/shared/builds/windows/RawTherapee_5.10_win64.zip
• unzip installer and execute
• in the install options pick "current user only", uncheck the 2 file associations options
• don't he last installer dialog keep the "start raw therapee" checkbox
• rawtherapee launch
• I delete the installer
• I minimize rawtherapee to check something else
• I cannot maximize it back, the window never appear
• I try to close and reopen, problem still here.

Solution Found

I managed fix the issue by deleting my preferences in %LOCALAPPDATA%\RawTherapee and restarting the application.

Please find attached the preferences I deleted (recovered from the trash bin):

RawTherapee.zip

Additional information

logs when launching the application from the command line using --debug flag.

(rawtherapee.exe:24444): GLib-GIO-CRITICAL **: 23:48:16.953: GFileInfo created without standard::type
(rawtherapee.exe:24444): GLib-GIO-CRITICAL **: 23:48:16.953: file ../glib-2.78.4/gio/gfileinfo.c: line 1611 (g_file_info_get_file_type): should not be reached
(rawtherapee.exe:24444): GLib-GIO-CRITICAL **: 23:48:16.955: GFileInfo created without standard::type
(rawtherapee.exe:24444): GLib-GIO-CRITICAL **: 23:48:16.955: file ../glib-2.78.4/gio/gfileinfo.c: line 1611 (g_file_info_get_file_type): should not be reached
(rawtherapee.exe:24444): GLib-GIO-CRITICAL **: 23:48:16.958: GFileInfo created without standard::type
(rawtherapee.exe:24444): GLib-GIO-CRITICAL **: 23:48:16.959: file ../glib-2.78.4/gio/gfileinfo.c: line 1611 (g_file_info_get_file_type): should not be reached
(rawtherapee.exe:24444): GLib-GIO-CRITICAL **: 23:48:16.960: GFileInfo created without standard::type
(rawtherapee.exe:24444): GLib-GIO-CRITICAL **: 23:48:16.960: file ../glib-2.78.4/gio/gfileinfo.c: line 1611 (g_file_info_get_file_type): should not be reached

Other useful information:

• I have 4 monitors
• OS Name: Microsoft Windows 10 Pro N - Version 10.0.19045 Build 19045

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Cheers. Liam.

[Lawrence37]

With the supplied options file, RawTherapee loads fine on Linux. Maybe it is specific to Windows or related to the file paths in options.