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BehzadScorpion / BehzadAfrasiabi_DanielOrr-BugReports

Software Bug Reporting Assignment for PROG1350-Sec2
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BUG REPORT #1 #1

Open BehzadScorpion opened 5 months ago

BehzadScorpion commented 5 months ago

Bug Report #1

App: Spotify

Title: Memory Leak on Non-Mobile Spotify App Causes Playback Error and Tab to Crash

Software Version: • Software/Application Name: Spotify • Version: 8.9.24.633 • Operating System/Browser: Web player, Television app, and PlayStation

Description: During web playback of music on Spotify, after approximately 20-30 minutes of listening, the browser tab crashes, displaying an "out of RAM" error. Task Manager reveals that the tab's RAM usage spikes to 5GB before the crash. This suggests a memory leak within the web player, as memory consumption was observed to increase by 10MB/s shortly before the crash. The issue appears to be absent in the mobile app but persists across non-mobile platforms, including web players and apps on Roku, Television, PlayStation, etc. Following the crash, Spotify displays a "Something went wrong" message.

Steps to Reproduce:

  1. Sign into Spotify through an application on any non-mobile platform (e.g., Roku, Television, Firestick, PlayStation, Xbox, PC, laptop, etc.).
  2. Play music from the app continuously.
  3. After approximately 20 minutes, the app crashes, presenting an error message and forcing the user out of the software.

Expected Behavior: When playing music on Spotify through non-mobile platforms, it is expected that the app will continue to stream music indefinitely without consuming excessive amounts of RAM, leading to crashes. Users should be able to enjoy uninterrupted music playback without encountering error messages or being forcibly exited from the app.

Actual Behavior: Instead of providing a stable music playback experience, the Spotify app on non-mobile platforms crashes after about 20-30 minutes of use. This crash is preceded by an abnormal increase in RAM usage, indicating a memory leak. The issue results in the application becoming unresponsive, eventually displaying a "Something went wrong" message, and then crashing. This behavior consistently disrupts the music listening experience on affected platforms.

Severity: • High

Frequency: • Always

Additional Context: • Attachment Screenshot: Bug1

• Device Information: The issue has been replicated on multiple non-mobile platforms, including web browsers (Chrome, Firefox), Television apps (Samsung Smart TV), and gaming consoles (PlayStation 4).

• Additional Notes: The problem seems to be platform-independent, as it occurs on various non-mobile devices and browsers. This widespread occurrence suggests that the issue lies within Spotify's application code for these platforms rather than with any specific device or operating system.

BehzadScorpion commented 5 months ago

The Severity of this issue is HIGH: This bug can be reproduced easily by a large number of users.