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BelledonneCommunications / linphone-desktop

Linphone is a free VoIP and video softphone based on the SIP protocol. Mirror of git://git.linphone.org/linphone-desktop.git
https://linphone.org/
GNU General Public License v3.0
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How to call a number without adding to contacts #838

Closed ITMaximago closed 1 month ago

ITMaximago commented 2 months ago

Hi, I'm pretty sure this is a Layer 8 problem, but I'm not able to call a phone number.

What I use: Operating system: Win 11 23H2 Linphone version: Desktop 5.2.4 - Qt5.15.2 Core 5.3.41

I installed Linphone using the .exe from the supposedly official site (https://www.linphone.org/technical-corner/linphone)

I can answer calls, but it is not possible to simply call a number. As far as I understand it, you enter the desired number in the search bar at the top and confirm with Enter? I only get the dropdown to create a new contact.

I don't think there are any helpful log files, unless you are actually supposed to start the call with enter. I hope I have provided all the necessary information.

I'm pretty sure I'm the problem, can anyone enlighten me?

example

grummbeer commented 1 month ago

As far as I understand it, you enter the desired number in the search bar at the top and confirm with Enter?

I think you understand it right. I am sure, this behaviour is new.

I use the Linux AppImage, currently 5.2.4. Tried to run versions 5.2.3, 5.2.2, 5.2.1 but they behave the same. Strange … I'm sure it worked not too long ago.

This also means that the "tel:+49..." links (at least for unknown phone numbers) do not work properly anymore.

julonexus commented 1 month ago

Your are not using a configured account, else you would have a domain completion in the search

grummbeer commented 1 month ago

Hi, thanks for you answer. What do you mean with "a configured account"? Is something broken in my local settings?

julonexus commented 1 month ago

In fact, I answered to the OP ;) I don't know what your settings are, but if you get nothing else that what you entered in your search bar (and at some point, if you get the disabled icons to the top right), then you are more like using the default account and not the a configured one.

The default account have an IP in its address and is not usable. Configured Account == Created from Assistant, directly in the account settings or in [proxy_n] into linphonerc

grummbeer commented 1 month ago

In fact, I answered to the OP ;)

:-) Anyway, thanks for the explanation.

ITMaximago commented 1 month ago

I have not actually adjusted the settings, i.e. left them as default. If you like, I can take screenshots of the settings

I used the wizard to use a “SIP account”. Our provider (Sipgate) offers a documentation for linphone, which we followed. I can provide this if required.

If I would use a linphone account I can understand that, but with a SIP account?

ITMaximago commented 1 month ago

Or do I have to create a Linphone Account and connect to the SIP Account?

julonexus commented 1 month ago

It is not needed. If you have a configured account, I think that you didn't select the correct account at the top left of the application.

ITMaximago commented 1 month ago

Yes, that was the problem. Thanks for the advice!

Like I said, layer 8 problem. xD Sorry for wasting your time.

grummbeer commented 1 month ago

@julonexus Forgotten to say: Thank you for this nice software!

Im my case, i was wondering why the default account was selected. But I also wondered why my call list does not show all entries (depends on the account, i know).

I figured out, that there were different addresses in sip_address for the same (main) account. After changing all different conference_call.from_sip_address_id and conference_call.to_sip_address_id to only one sip_address.id, it looks much better now. Especially the call list looks now complete. Thank you for the nudge and have a nice day.