Player not getting offline rewards

[Cruwzky]

Versions VotingPlugin: 6.17.1 Current Purpur Version: 1.21-2281-7950960 (MC: 1.21)

Describe the bug One of our players does not receive offline rewards then he joins the server. This is both on his main account and his secondary account. All other players does receive the rewards.

We see the vote message in chat, but as said then the player joins the server it does not give the player the offline rewards.

Everything else on the user in the DB seems to be the same as the rest of the users.

To Reproduce I don't know how to reproduce the issue.

Expected behavior I expect the player to recieve the offline rewards which I can see in the database on both his accounts.

Screenshots/Configs I have added a screenshot of the players "OfflineVotes" cell in the database.

Config: https://mclo.gs/7aWysB2 Vote sites config: https://mclo.gs/9xK58Jz

[BenCodez]

# Wait until user is logged in with AuthMe
# Requires AuthMe
WaitUntilLoggedIn: true

Try disabling that?

[Cruwzky]

We do not use AutMe, but I have tried disabling it now and restarting the server. But unfortunately the player does still not get the offline rewards.

It one player out of maybe 50-60 players and it both his main and smurf account. So it quite weird.

[BenCodez]

Using any proxy server at all? Is it consistent/very repeatable?

[Cruwzky]

We use Velocity, but the voting plugin is only running on one of the backend servers.

It is consistent yes the specific player never gets offline rewards. But if the player is online he gets the rewards

[BenCodez]

Try the latest dev build and see what happens now. If not set debug level to EXTRA and send the logs

On Sun, Sep 15, 2024, 7:01 AM mash @.***> wrote:

We use Velocity, but the voting plugin is only running on one of the backend servers.

It is consistent yes the specific player never gets offline rewards. But if the player is online he gets the rewards

— Reply to this email directly, view it on GitHub https://github.com/BenCodez/VotingPlugin/issues/1383#issuecomment-2351536205, or unsubscribe https://github.com/notifications/unsubscribe-auth/AECIQN4WYRRYK4VO6JVWKALZWVSHZAVCNFSM6AAAAABNQOIZ6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJRGUZTMMRQGU . You are receiving this because you commented.Message ID: @.***>

[Cruwzky]

After restart tonight we will be running on dev build and with debug level EXTRA, i will followup

[WarnDa]

I can confirm the issue. It happens on some users, not everyone, I had to reset the database, fixed the issue, but hapepened again to other player after some weeks...

[Cruwzky]

We have the newest dev build and debug EXTRA on now, here is our log for today that shows the player voting and logging in: https://mclo.gs/eYUn0JJ

It's the player "3e3ee9d6-933a-4bca-a211-2f1d06dbb616" that has the problem. In the database I still can see that the column "OfflineVotes" just keep growing for this specific player. The column "OfflineRewards" is empty.

[BenCodez]

Wanna try the next build out?

On Tue, Sep 17, 2024, 8:17 AM mash @.***> wrote:

We have the newest dev build and debug EXTRA on now, here is our log for today that shows the player voting and logging in: https://mclo.gs/eYUn0JJ

It's the player "3e3ee9d6-933a-4bca-a211-2f1d06dbb616" that has the problem. In the database I still can see that the column "OfflineVotes" just keep growing for this specific player. The coluimn "OfflineRewards" is empty.

— Reply to this email directly, view it on GitHub https://github.com/BenCodez/VotingPlugin/issues/1383#issuecomment-2355977810, or unsubscribe https://github.com/notifications/unsubscribe-auth/AECIQN5S2EYZHBADP4Q3HXTZXA2VXAVCNFSM6AAAAABNQOIZ6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJVHE3TOOBRGA . You are receiving this because you commented.Message ID: @.***>

[Cruwzky]

We have tested with the newest build but no luck. The user does still not get the offline rewards. Here is a new log: https://mclo.gs/Ho3FUuQ

[BenCodez]

Just wanna double check, it's just the one player that has the problem?

[Cruwzky]

Yes we only know of one player having this issue

[BenCodez]

Can you do /av user (player) viewdata - do it in console and copy/paste it here

[Cruwzky]

This got a little weird.

The player now sometimes seems to get the keys. It seems to happen if he jumps servers though our proxy and back again to the primary server. But not always.

So right now that commands does not show anything because he got his keys, however here is the result: https://mclo.gs/Fa3USTq

[BenCodez]

set DelayLoginEvent to 5000 and see what happens?

[BenCodez]

Does this happen to fix it? https://bencodez.com/job/VotingPlugin/

[BenCodez]

Latest spigot release fixes this.