Medusa on Synology won´t start after last update

[MrFearmanDK]

Got message that Medusa was updated "Medusa Updated To Commit#: 2b874c2c6a3c33d653eec6e50598a194627a6f76"

But now it won´t start again "Failed to run the package service"

My Synology is running DSM 6.2.3-25426 Update 3

[BenjV]

Try to reboot your Nas

[MrFearmanDK]

Sorry, but same issue as before reboot

[BenjV]

I have no Idea. I just update my Medusa to the same version without any problem. You can try to install it again, it should keep the config and database intact.

If you want to be very sure you could save the config and database first. That are these files: /var/packages/medusa/target/var/main.db /var/packages/medusa/target/var/config.ini /var/packages/medusa/target/var/cache.db

[MrFearmanDK]

i copied the files you listed (SSH), installed Medusa 1.1 Python 3 noarch.spk and Medusa started, but now it is totally clean, no shows and no configuration. I then tried copying the files back to the folder, but even though i do not get any error, the folder var/packages/medusa/target/var/ remains empty.... You have any clue what is happening?

[MrFearmanDK]

Does Medusa make a backup before updating??

[MrFearmanDK]

I tried rebooting my nas again and now everything is back to normal, found out that the version i was running was Medusa 1.0 Python 3 noarch.spk, do not know if this was the issue.

But where do Medusa save the backup files before updating?

[BenjV]

The back Medusa makes is here: /var/packages/medusa/target/var/backup/ It is a zip file.

But you have all the files you need. Most likely they ar now owned by the wrong user. Try this command to fix that:

chown -R sc-medusa:sc-medusa /var/packages/medusa/target/var/*

[MrFearmanDK]

Everything is up and running perfectly, thank you so much for your quick responce and help in this matter ;)