UKBMS transect inbox - not receiving new registrant notification emails.

[RachaelConway]

Hi I'm not receiving notification of new account emails,

[IanMiddlebrook]

@BirenRathod @DavidRoy Hi, it's not just BC that are not receiving notifications of new accounts, but the new Users are not receiving an email to say their Account is pending approval. This has been ongoing for a week or so.

Thanks, Ian

[BirenRathod]

@IanMiddlebrook I just tested email system on Drupal to check if it works fine or not and it works fine. see below a screenshot.

[IanMiddlebrook]

@BirenRathod - No, it's not working fine.

We have had about 20 new Users in the last week - we received no emails for any of them, and many of those users contacted us to say they'd not received an email (the others probably just gave up).

I've just set up a new account with my private email address. I didn't receive an email, and the transect@butterfly-conservation.org address did not receive a notification.

It is not working fine.

Best wishes, Ian

[IanMiddlebrook]

If it helps - when we Unblock the new accounts, the users do receive their email about logging in and setting a password.

[BirenRathod]

@IanMiddlebrook Yes, so email system works fine. that is what I mean but when user registered, no email delivers. Are you aware of any change? I'm adding @Gary-van-Breda here. Has your last changed impacted to this?

[IanMiddlebrook]

Thanks @BirenRathod I'm not aware of any change - I looked at the configuration (as much as I could understand it), and it looked OK.

[BirenRathod]

Thanks @IanMiddlebrook. I will wait for @Gary-van-Breda to say on this as he made changes a week ago in the code and that might have impacted on this.

[RachaelConway]

Hello all, just to update that the problem still exists and in addition as users are not receiving confirmation emails they are assuming something is wrong their end and are creating additional accounts. We are at a very busy time of year for processing new registrations ahead of the UKBMS season. In the past week I have had to enter almost 50 accounts to get the email address out to send confirmations and apologies, it's tripling the time taken to process a registration. Many thanks in advance for your help, Rachael

[IanMiddlebrook]

@DavidRoy

[Gary-van-Breda]

No - nothing I've done this year has had anything to do with the user registration process.

[BirenRathod]

@Gary-van-Breda This has stopped working once you updated code here -> https://dashboard.pantheon.io/sites/8d698669-7160-4231-b162-bddb55751b05#dev/code. not sure why?

[BirenRathod]

@Gary-van-Breda For your info, registration process works fine but it has stopped sending a notification email for some reason.

[BirenRathod]

@Gary-van-Breda Also, email system works fine too, I already checked.

[Gary-van-Breda]

@Gary-van-Breda This has stopped working once you updated code here -> https://dashboard.pantheon.io/sites/8d698669-7160-4231-b162-bddb55751b05#dev/code. not sure why?

@BirenRathod : which commit you mean? - this link just shows all the commits deployed to Dev.

[BirenRathod]

@Gary-van-Breda This is the commit -> 9b94b6591c

[RachaelConway]

Hello all, the problem still remains, Some users are trying to set up multiple accounts, asking for accounts to be deleted and also raising concerns about personal information safety. One user described receiving phising emails after attempting to set up a UKBMS account 3 times. As processing new registrants is now taking much longer, I do not have the capacity to inform local co-ordinators of new walkers in their patch, which is causing frustration at their end . Is it possible to get some idea of of when this might be resolved. Many thanks in advance, Rachael

[Gary-van-Breda]

@RachaelConway Fix deployed to Live. The change for the finished field messed up which form was used to register a user.

[RachaelConway]

@Gary-van-Breda Thank you Gary I can see those notifications coming in this am. Great news

[Gary-van-Breda]

@RachaelConway : As the person who raised this issue, are you happy that we close it now?

[BirenRathod]

Thanks @Gary-van-Breda for fixing this. Will wait @RachaelConway to response on this.

[BirenRathod]

Sorry @RachaelConway, I didn't see your response. you can close this issue please.