BiologicalRecordsCentre / UKBMS-online

Issue tracking for UKBMS online recording site
2 stars 0 forks source link

Section Level download not working #298

Closed RachaelConway closed 8 months ago

RachaelConway commented 1 year ago

Hi , I have been trying to access the section level download for several hours and have received the following error report. All other downloads working.

image

Thanks Rachael

DavidRoy commented 1 year ago

@BirenRathod can you look into this please

BirenRathod commented 1 year ago

@RachaelConway can you send me the download page link?

BirenRathod commented 1 year ago

@RachaelConway I have implemented the settings on the database, so it should work. It will take about 5 to 6 minutes to download about 517761 records. This depends on your internet connection.

RachaelConway commented 1 year ago

Hi @BirenRathod I have tried today, now receiving the following error:

image

DavidRoy commented 1 year ago

@RachaelConway it's a large query and download. If it fails first time it often works second time as the database has cached the query. I've just download the file

RachaelConway commented 1 year ago

Thanks David, I have tried several times, maybe its an internet speed issue my end?

DavidRoy commented 1 year ago

@BirenRathod any ideas? @RachaelConway I'll email you the latest downloads

BirenRathod commented 1 year ago

@RachaelConway yes, it is down to internet speed.