v2.6.3 – App Freezes

[ChrKlaHH]

Hi,

I downloaded the current version 2.6.3 (MacOS 11.5.2) and downloaded the snapshot. Since the restart of the app it freezes, just showing the logo and nothing else happens. I tried to start manual via the Package Contents but it shows an error in the Terminal: 15:24:27.806 › [blockChainNotStarted - Not Running] ""

When I run the defid file it shows the following:

Restart of the Computer and Delete-Reinstallation does not help.

• DeFi Wallet Version: 2.6.3
• Operating System (OS): 11.5.2
• Current free storage capacity: 126GB

Anything else we need to know?

Logs.zip

[defichain-bot]

@ChrKlaHH: Thanks for opening an issue, it is currently awaiting triage.

The triage/accepted label can be added by foundation members by writing /triage accepted in a comment.

In the meantime, you can:

1. Checkout DeFiChain’s Github issue page to see if your issue has already been reported
2. Submit any logs if you have them, this will greatly expedite the process for us.
3. You can also join our Telegram or Reddit community channels.

Details

I am a bot created to help the [DeFiCh](https://github.com/DeFiCh) developers manage community feedback and contributions. You can check out my [manifest file](https://github.com/DeFiCh/app/blob/master/.github/governance.yml) to understand my behavior and what I can do. If you want to use this for your project, you can check out the [DeFiCh/oss-governance-bot](https://github.com/DeFiCh/oss-governance-bot) repository.

[izzycsy]

Hi @ChrKlaHH , can you try this:

1. Don't delete anything you're unfamiliar with, close the app

2. Backup the wallets folder for safe keeping

Mac — Go to Folder: 
 /Users/<username>/Library/Application Support/Defi/wallets

3. Go to v2.6.3 and download DeFi-Wallet-2.6.3.dmg

4. Go to Downloads, open DeFi-Wallet-2.6.3.dmg, drag and replace the app only

5. Launch the app; a pop up should appear, click open

[ChrKlaHH]

still the same ... it freezes.

[ChrKlaHH]

any other ideas? Is someone looking in the logs?

[ChrKlaHH]

OK, looks like I have to switch to the mobile App. Luckily I had no assets in my Desktop wallet yet.

[izzycsy]

Hi @ChrKlaHH , apologies for the delayed reply. Based on your logs, the app is unable to find the data directory — hence the suggested reinstallation. Or perhaps even delete all files and reinstall again, which is a hassle. If it still does not work, could be a node issue and you might have to open an issue on https://github.com/DeFiCh/ain.

Since you're using the mobile app, please keep your 24 recovery word safe — write on paper and save it somewhere only you know and have access to. May I close this issue then? Or do you want to try the above workaround provided first? Thank you.