I installed Bitcoin.com App version 6.9.9 on my daughter's phone
Android 6.0.1 on a Vivo 1610 phone.
I was able to send about $30 worth to it several months ago.
We can see the funds are still there, but whenever we try to backup, sync or SEND the bitcoins, the app just crashes.
When we try to display the seed phrases, it just shows a white screen, then goes back to home.
Solution 1 involves Sending the bitcoins to another wallet. No go. Goes back to home screen OR crashes.
Solution 2 involves Sending the bitcoins to another wallet on the same app. No go. Goes back to home screen
Solution 3 involves Syncing the App, app crashes.
Solution 4 involves converting the BTC to BCH, goes back to the same screen.
Solution 5 involves exporting everything on the phone - on a new phone, - No Go, it just created another extra wallet.
Solution 6, involves using an Android emulator to try and duplicate the phone and the apps behavior, still no go.
Solution 7, Bitcoin.com technical support told us to update everything. We did! Still the same banana.
I know it's just a small amount, but it means a lot to us.
Hi,
I installed Bitcoin.com App version 6.9.9 on my daughter's phone
Android 6.0.1 on a Vivo 1610 phone.
I was able to send about $30 worth to it several months ago.
Solution 1 involves Sending the bitcoins to another wallet. No go. Goes back to home screen OR crashes. Solution 2 involves Sending the bitcoins to another wallet on the same app. No go. Goes back to home screen Solution 3 involves Syncing the App, app crashes. Solution 4 involves converting the BTC to BCH, goes back to the same screen. Solution 5 involves exporting everything on the phone - on a new phone, - No Go, it just created another extra wallet. Solution 6, involves using an Android emulator to try and duplicate the phone and the apps behavior, still no go. Solution 7, Bitcoin.com technical support told us to update everything. We did! Still the same banana.
I know it's just a small amount, but it means a lot to us.