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Place to report your problems, suggestions and ideas with BlenderKit web, system and anything else except the add-on. For add-on bugs, please use: github.com/blenderkit/blenderkit
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Full plan, but downloading model is limited #17

Closed yiboz2001 closed 2 months ago

yiboz2001 commented 2 months ago

Bug Description

I am a blenderkit Full Plan subscriber, but downloading 3d models seems to be limited. For example, when I try to download the resulotion_4K file of model (https://www.blenderkit.com/get-blenderkit/c0ae0e81-89a5-47c6-8bd8-97e3dfbec8d1/), the local client responses that: 

{
    "detail": "Users plan doesnt allow to download this: Limit of models exceeded. The limit is 10000 items.",
    "statusCode": 403
}

, but I don't find any instructions on limiting the number of downloads on the subscription page.

Any help will be highly appreciated.

Error Logs

{
    "detail": "Users plan doesnt allow to download this: Limit of models exceeded. The limit is 10000 items.",
    "statusCode": 403
}
agajdosi commented 2 months ago

Hi @yiboz2001, thank you for the update. This needs to be solved. I have notified the team, we will update here once there is progress on this.

agajdosi commented 2 months ago

@yiboz2001 The limit comes from a technical solution protecting the service against DDOS and other types of the attack and overusage caused by scripting and other non-manual usage of the server. The limit applies to each asset type separately, which makes over 50k downloads available per month. We believe this is a way above the powers to click and needs of anybody.

If your use case is to download the whole database for academic research, business activities or other needs which uses scripting, please contact our support at: admin@blenderkit.com. If you are unhappy with the limit and it does not match your expectations, please write to admin@blenderkit.com for a refund. Have a nice day!