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BlinkID / blinkid-android

Everything you need to add AI-driven ID scanning into your native Android app.
https://microblink.com/identity/identity-document-scanning/
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Camera fails to resume after multiple onPause, and shows black screen. #215

Closed m-movo closed 3 years ago

m-movo commented 4 years ago

Description

Camera fails to resume after onPause, shows black screen. This issue is also on live microblink vision app on the store. The camera will resume only if onPause and OnResume was triggered again by locking and unlocking the phone, or by activity restarted.

Environment Details

**BlinkID version: 5.5.0

**Device model: Samsung A70

**Device Android version: 10

SandraZiv commented 4 years ago

Hi,

It would help if You could explain the problem a little bit more, can You send us steps to reproduce the bug on the Microblink Vision app?

Best regards, Sandra

m-movo commented 4 years ago

Hey Sandra, Steps to reproduce: 1- Open Microblink Vision app 2- Choose worldwide documents. 3- When the camera starts previewing, lock the phone. 4- Unlock the phone.

Expected Camera should resume preview, and starts scanning.

Actual Camera displays a black screen and doesn't resume unless we lock and unlock the phone again, Sometimes it takes multiple times of locking and unlocking and sometime it works instantly.

matvidako commented 4 years ago

Hi,

thanks for the repro steps. We can't reproduce it exactly like you do but we've managed to reproduce it by letting the screen timeout and then unlocking it. We'll let you know when we fix it.

HosseinDevPro commented 4 years ago

It also rises in the scanning page we get a phone call, so when we come back to the scan page we see a dark page.

anjapenic commented 3 years ago

Hello @passid2019 and @hossein114,

We wanted to let you know that the issue was fixed in v5.6.0, we've had several releases since then and would like to know if you tried testing the newest version - v5.10.0 and seeing if the scanning process works as expected?

Regards, Anja

m-movo commented 3 years ago

@anjapenic We have pumped our version to v.5.6.0 quite a while ago and we haven't noticed it since. So i believe everything is working as expected.

anjapenic commented 3 years ago

Hello @passid2019,

Thanks for the feedback, in that case, we're closing this issue. If you need any further assistance feel free to open a new one or contact us at support@microblink.com.

Best regards, Anja