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BlinkID / blinkid-android

Everything you need to add AI-driven ID scanning into your native Android app.
https://microblink.com/identity/identity-document-scanning/
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Can not close error popup on 6.2.1 version #301

Open BetulDemir opened 10 months ago

BetulDemir commented 10 months ago

Before opening an issue, check that you are using the latest version of the BlinkID SDK.

Also, make sure your issue isn't on the list of common problems.

Description

On 6.2.1 version can not close error popup because the retry button is not visible due to font color.

Screenshot 2023-08-17 at 14 44 52

Environment Details

BlinkID version: 6.2.1

Device model: Huawei Mate 20 pro

Device Android version: Android 10

Device ABI (processor architecture, e.g. ARMv7): Huawei Kirin 980

somyaguptagit commented 10 months ago

Hello @BetulDemir Please let us know if you are using the v6.2.1 sample app or custom UI. Also, we successfully tested this on the v6.2.1 sample app and were able to find the "Retry" button in blue and close the pop-up. Just to confirm, could you please test our sample app without doing any modifications and let us know how it goes?

BetulDemir commented 10 months ago

Hi @somyaguptagit ,

When I check your sample app it is OK. But I tried it on my own project and I did not customize the UI.

somyaguptagit commented 10 months ago

Hi @BetulDemir Thank you for your response! Would you kindly reach out to Microblink Support (support@microblink.com), so we can continue troubleshooting over there? Also, we would also request you to share the minimal sample application that you are using.