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BlinkID / blinkid-cordova

ID scanning for cross-platform apps built with Cordova and Phonegap.
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In iOS, after scanning front and back, all images are undefined in BlinkIdMultiSideRecognizer.result #155

Closed ckang777 closed 1 year ago

ckang777 commented 1 year ago

After successfully scanning both sides of the usdl driver license all images in result object is undefined only for iOS. Works fine in Android.

var dlRecognizer = new cordova.plugins.BlinkID.BlinkIdMultiSideRecognizer();
dlRecognizer.numStableDetectionsThreshold = 10;
dlRecognizer.returnFaceImage = true;
dlRecognizer.returnFullDocumentImage = true;
documentOverlaySettings = new cordova.plugins.BlinkID.BlinkIdOverlaySettings();
recognizerCollection = new cordova.plugins.BlinkID.RecognizerCollection([dlRecognizer]);

// After successful scan
dlRecognizer.result.fullDocumentFrontImage  // undefined
dlRecognizer.result.fullDocumentBackImage // undefined
dlRecognizer.result.faceImage //undefined
dlRecognizer.result.signatureImage //undefined

Screenshot 2023-06-30 at 3 12 51 PM

Please advise

MBrizic01 commented 1 year ago

Hi @ckang777 , thank you for reaching out. Could you please send your inquiry to support@microblink.com? We'd like to know how you're handling the extraction of the image and the license key you're implementing. We want to troubleshoot this with you directly over email to facilitate communication. Thank you!