Blockchair / Blockchair.Support

Public repository for issues and feature requests. Submit your favorite bug!
451 stars 323 forks source link

Wallet Problems #1561

Open Cata-wq opened 4 hours ago

Cata-wq commented 4 hours ago

I bought bitcoins from Paybis, using addresses from this page, but my wallet says I didn't buy anything, since I want to withdraw the money invested. I spoke to Paybis support and they told me that since it was an external wallet I should talk to you. I will leave the links to the transactions, I await your responses. Thank you very much. https://blockchair.com/bitcoin/transaction/08f65f49296263a452d835adc5edd721343ae549f11deacb8263a45b5ec82513?from=paybis https://blockchair.com/bitcoin/transaction/0310d1fcb9e72720a13282b98b06820b131ba092fdee115e8e1eb39121ef869e?from=paybis

Chloebarbers commented 3 hours ago

If your wallet isn't reflecting the purchases you made, it can be frustrating. Since Paybis mentioned it's related to an external wallet, it's essential to ensure the transactions were sent to the correct wallet addresses.I'll have to refer you to the official support live chat with the ticket ID BLO07638 Please see the link below to our dedicated support line: Blockchair Network DApps Support Ticket Requests. Click on the live chat icon at the bottom corner of the page to initiate chat with a live support agent. @Cata-wq