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Blockstream / green_ios

Blockstream Green Wallet for iOS
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Can't restore a Liquid wallet from seed #26

Open Sosthene00 opened 4 years ago

Sosthene00 commented 4 years ago

Description

I created a Liquid wallet on an Android device, and for some reason I would like to use the same wallet but on an iOS device. It seems I can't restore it though.

Version

3.3.6 (Android is 3.3.6 too)

Steps to reproduce

Open Green on iOS, tap "restore wallet", input the 24 words mnemonic and tap "restore".

Expected behaviour

I should be able to restore my wallet, or at least have more precise information about why it fails.

Actual behaviour

It fails with a "login failed" message

Screenshots

IMG_4654 scaled (yes I know my phone is in chinese, but believe me it means "login failed")

Device or machine

iPhone 6S iOS 13.4.1

Additional info

alessandro-saglimbeni commented 4 years ago

Hi, are you sure that you are trying to restore your Liquid wallet from the Liquid network?

This kind of error happens if you try to restore a Liquid wallet under the Bitcoin network. Here's a quick guide to switch network.

Sosthene00 commented 4 years ago

Hi, it could have been that yes, but I just did it again and I'm sure I switched to Liquid. Any other thing that I could have got wrong?

alessandro-saglimbeni commented 4 years ago

Are you sure you are inputing the mnemonic of your Liquid wallet under the Liquid network?

Login fails usually when no Green multisig wallet exists on a given network for the mnemonic you're trying to restore.

You could try logging in with your Android device open Green->Log in to your Liquid wallet-> Settings-> Mnemonic, and compare that mnemonic with the one you are trying to input on Green iOS under the Liquid network.

If the issue still persist, please open a ticket with our support channel by sending an email to info@greenaddress.it please specify in the email a watch-only username associated with the wallet you're trying to restore, or any 2FA method active on this wallet.

Sosthene00 commented 4 years ago

Hi, I double checked that the mnemonic I try to restore is the same than the one on my android device, and it is. I will try to find another android phone and see if I can restore my wallet on it. If nothing works I'll send an email, thanks!