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BoostIO / BoostNote-App

Boost Note is a document driven project management tool that maximizes remote DevOps team velocity.
https://boostnote.io
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I must pay again #1567

Closed kandalog closed 2 years ago

kandalog commented 2 years ago

I upgraded my plan on June 11th. At that time, the credit card is registered as a subscription So I downgraded. To cancel the credit card linkage I thought I could use it for a month even if I downgraded However, it could not be used. So. I try to upgrade again. Then I must pay again. Why? I paid $ 6 for 3 minutes

Rokt33r commented 2 years ago

The payment behavior is handled via Stripe. AFAIK, the extra paid fee should be deducted from the next subscription cycle. Please check this to learn more. https://stripe.com/docs/billing/subscriptions/prorations

If my explanation is not enough, please join our slack and send me(@rokt33r) a DM so I can check your subscription status. Please don't share any personal info in this issue since anyone can see. Slack : https://join.slack.com/t/boostnote-group/shared_invite/zt-cun7pas3-WwkaezxHBB1lCbUHrwQLXw